Faisal Iqbal
London
Summary
Dedicated professional with over 10 years of experience in customer care, specializing in the restaurant and hospitality sectors. Proven track record in enhancing customer satisfaction and streamlining operations, leading to a significant increase in repeat business. Core competencies include team leadership, conflict resolution, and process improvement. Committed to driving exceptional service standards while pursuing opportunities for further growth within the industry.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
hotel one lahore
Lahore
08.2023 - 12.2024
- Completed basic bookkeeping and document filing.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled space or equipment for special programs, meetings and conferences.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Managed company calendar and scheduled events.
Restaurant Manager
NKD Pizza
Abu Dhabi
12.2018 - 06.2023
- I have been key in setting up two kitchens in Abu Dhabi, which include burgers, pizza, and salads.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with health and safety regulations at all times.
- Established good customer relations and excellent service to build and retain loyal customers.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
Customer Service Representative
Freedom Pizza & Event Managment CO
Abu Dhabi
03.2016 - 11.2018
- Implemented promotional strategies to maximize conference and convention attendees.
- Conferred with customers to gather event requirements and explore opportunities.
- Set up registration desks prior to start of each event.
- Assisted in the recruitment of staff for specific events when needed.
- Resolved any issues that arose during an event in a timely manner.
- Worked with professional and trade associations to create memorable and successful events.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Maintained a positive attitude while working in a fast-paced environment.
Education
BBA - Business Administration
University of Narwal
Pakistan03-2016
Master of Science - Management
University of Lincoln
LincolnSkills
- Customer service
- Customer relationship management
- Workplace organization
- Log book monitoring
- Front office management
- Guest relations
- Administrative skills
- Hospitality services
- Problem-solving skills
- Inventory management
- Complaint resolution
- Team collaboration
- Event planning
- Table service
- Operational efficiency
- Customer service best practices
- Full service restaurant background
- Kitchen equipment operation and maintenance
- Employee schedule management
- Customer engagement
- Inventory control and record keeping
- Pre-shift walk-through
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Timeline
Front Desk Receptionist
hotel one lahore
08.2023 - 12.2024
Restaurant Manager
NKD Pizza
12.2018 - 06.2023
Customer Service Representative
Freedom Pizza & Event Managment CO
03.2016 - 11.2018
BBA - Business Administration
University of Narwal
Master of Science - Management
University of Lincoln
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