Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Faisal Batiibwe

London,Croydon

Summary

In the jobs that I have shadowed and gained experience in, I have gotten a strong foundation in customer services, problem solving and working in a team setting. I am knowledgeable in basic technical troubleshooting and eager to learn more advanced skills. While not every job I may take will involve programming and tech specifically, I think the skills I have picked up while at said places are transferable into many other roles, my ability to be adaptable to challenging situations, consistent with my out put and easy to work with in team-structured environments would make me a good fit in many-a role.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Technical support

Supportplan
Elephant and Castle, Southwark
07.2024 - 07.2025
  • Shadowed various employees to gain an understanding off what was done in regards with both hardware repairs and software maintenance
  • Set up, formatted and installed windows 11 on disc
  • Responded promptly and clearly to customer requests and inquiries over call
  • Tracked customer interactions via the ticketing system
  • Initiated remote sessions to diagnose customer issues

Junior accountant

Sanyu and Co
Elephant and Castle, Southwark
06.2022 - 06.2022
  • Maintained accurate records of transactions using accounting software.
  • Supported management in processing invoices and tracking accounts payable and receivable.


Education

A-Levels -

Harris city academy crystal palace sixth form
Crystal Palace, Bromley
09.2023 - 06.2025

Skills

  • MySQL
  • Public speaking
  • Communication skills
  • Problem-solving
  • Resourcefulness
  • Knowledge of game engines
  • HTML and css coding
  • Database management
  • Python programming language
  • Python basics

Affiliations

  • Programming
  • Composing music
  • Pixel art
  • Running
  • Writing

Languages

English
Native

Accomplishments

  • In year 10 I was part of the hares crystal palace robotics club in which we competed in the FIRST tech challenge. I helped with programming our robot, innovating ideas for parts and documenting what we got done on any session. We were part of the winning robot team thanks to the idea of having a rotor on the back of our robot in order to spin the carousels in the game.
  • I was a senior prefect and deputy head boy in year 13, planning, setting up and helping with events hosted at our sixth form, whether for open days, tours or just to raise money for the school. Being deputy headboy I had to give speeches to lower school and my fellow sixth form students.

Timeline

Technical support

Supportplan
07.2024 - 07.2025

A-Levels -

Harris city academy crystal palace sixth form
09.2023 - 06.2025

Junior accountant

Sanyu and Co
06.2022 - 06.2022
Faisal Batiibwe