Summary
Overview
Work history
Education
Skills
Timeline
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FAISAL AYUB

Thornton Heath,Surrey

Summary

I am currently looking for a new and rewarding change in my career. I am a highly skilled, enthusiastic and hardworking individual with skills ready to adapt to any changing environment. I am open to enhancing and learning new skills whilst also maintaining a high level of professionalism. I have been working in the motor industry for five years after leaving university with a Level 6 HE Diploma in marketing. Studying at university has given me excellent knowledge with understanding of marketing and the techniques used by organizations

to maintain customer relations and brand loyalty. I excel with customer interaction and a good team player, I have always believed in giving customers the best experience possible. I work well as part of a team and have the determination to overcome obstacles with a positive attitude. I am dependable and aim to work to a very high standard ensuring everything is done with exceptional attention to detail. I have worked various work shifts so I am adapted to working long hours if needed to meet targets and a certain criteria. I am now looking for a new role, where I can now apply my skills & progress into a field that I can call my career for the rest of my adult work life. I love Everything automotive. I have had a lifelong passion for cars. From production all the way to engine building and everything in between. I am a part of many forums and clubs online which keeps me up to date on the latest cars & new technologies in the ever-changing industry. This also gives me insight into what consumers are demanding. I enjoy attending automotive events such as the Goodwood festival of speed and watching races at the Silverstone circuit and Brands Hatch.

Overview

12
12
years of professional experience
12
12
years of post-secondary education

Work history

Sales & Garage Assistant

M Cars Surrey
08.2020 - 02.2025
  • Responding to inbound enquiries from customers via online & telephone methods & arranging meetings throughout the week
  • A Professional and inclusive approach to customer's needs & ensuring the customer is confident with their purchase
  • Liaising with finance companies or loan providers to help customers with their finance applications
  • Collecting new stock from various auction sites in London
  • Liaising with prep & mechanical team to help or alleviate any issues
  • Marketing cars by taking new professional photos & uploading them onto our online portals
  • Updating listings online & responding to online requests
  • Keep up to date with customers ensuring they are satisfied with the purchase

Customer Delivery Driver

Waitrose
Coulsdon
10.2014 - 08.2016
  • Delivering a last-minute turkey on Christmas day
  • Winning best driver: 2015 - within the whole southwest division, due to efficiency of deliveries & customer service to customers
  • An aim is to deliver all orders on my shift in a safe but efficient manner
  • A high level of customer service – even lifting many bags of shopping up 5 flights of stairs
  • Loading & unloading van – ensuring that my cabin & van is kept clean & safe at all times
  • Helping with any undelivered orders to help the team when work is overflowing

Sales Assistant

House of Fraser (Dune Group)
03.2013 - 09.2014
  • Working on tills, helping with payments & any refund or item queries
  • Restocking products & ensuring my department is clean and presentable
  • Advising customers on the shop floor for the best products & helping them with any questions
  • Cashing up tills & securing payments for the daily takings
  • Backhouse sales management – helping the manager input takings & complete any head office paperwork
  • Warehouse replenishment, helping the team when needed – especially in festive periods

Education

Level 6 Diploma - Marketing

University of Roehampton
09.2016 - 07.2020

BTEC Level 3 - Business Enterprise, Travel and Tourism

Harris Academy South Norwood Sixth Form
09.2011 - 07.2013

GCSE -

Harris Academy South Norwood
01.2005 - 01.2011

Skills

  • Marketing
  • Customer sales and management
  • Communication
  • Information Technology
  • Minor fault diagnosis
  • Proficient in Microsoft Office
  • Adobe Photoshop
  • Garage operations understanding
  • Vehicle evaluation
  • Ordering parts
  • Vehicle transportation
  • Product Knowledge

Timeline

Sales & Garage Assistant

M Cars Surrey
08.2020 - 02.2025

Level 6 Diploma - Marketing

University of Roehampton
09.2016 - 07.2020

Customer Delivery Driver

Waitrose
10.2014 - 08.2016

Sales Assistant

House of Fraser (Dune Group)
03.2013 - 09.2014

BTEC Level 3 - Business Enterprise, Travel and Tourism

Harris Academy South Norwood Sixth Form
09.2011 - 07.2013

GCSE -

Harris Academy South Norwood
01.2005 - 01.2011
FAISAL AYUB