Summary
Overview
Work history
Education
Skills
Reference
Timeline
Generic

Faisal Ahmed

United Kingdom

Summary

I am a proactive, responsible, and hard-working individual, dedicated to achieving goals with high standards. With experience across diverse work environments, I have developed strong leadership skills, effective communication, and the ability to complete projects efficiently within deadlines. BSc in Computer Networks and Communications with expertise in networking technologies and a hands-on approach to problem-solving. Proven ability to deliver high-quality customer service and technical support, ensuring seamless operations and high client satisfaction. Skilled in managing multiple tasks under pressure and utilising technical skills and client-facing experience to contribute to a dynamic team.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education

Work history

Managing director

Al-Harmain
London, Newham
04.2024 - Current
  • Lead and manage all administrative functions, including scheduling, documentation, and office management.
  • Lead and manage the full recruitment lifecycle, from creating job postings and conducting interviews, to making strategic hiring decisions across all departments.
  • Collaborate with senior leadership to refine organisational policies, and align staff performance with strategic objectives.
  • Oversee team performance evaluations, providing ongoing coaching and mentorship to enhance productivity and engagement.
  • Delivered high-quality services by maintaining customer focus at all times.
  • Oversaw financial operations for fiscal control and profitability.

Field Service Engineer

Light & Wonder
London
03.2022 - 04.2024
  • Manage the installation, configuration, and optimisation of gaming machines, lottery terminals, and network infrastructure at client locations, ensuring seamless system integration and compliance with industry regulations.
  • Provide expert-level troubleshooting and diagnostics to resolve hardware, software, and network issues, minimising downtime, and maintaining system uptime.
  • Deliver exceptional customer service by responding promptly to client enquiries and concerns, providing technical assistance both on-site and remotely, to ensure satisfaction and system reliability.
  • Collaborate with clients to assess their technical needs, recommend system enhancements, and provide tailored solutions that improve operational performance.
  • Maintain accurate service logs, technical reports, and client communication records to ensure transparency and follow up on service requests.

Trainer/Supervisor

MEATliquor
Oxford Circus
05.2019 - 03.2022
  • Provide exceptional customer service as a Senior Waiter, ensuring a positive dining experience through attention to detail, and a customer-focused approach.
  • Led the recruitment process by conducting interviews for new candidates, assessing suitability for various roles within the restaurant.
  • Conduct comprehensive induction programmes for new hires, introducing them to company policies, health and safety protocols, and operational procedures.
  • Design and deliver training sessions on service standards, menu knowledge, and best practices, ensuring all staff meet company expectations for performance and customer engagement.
  • Mentor and coach junior team members, providing ongoing feedback and support to enhance their skills and professional development.

Waiter

MEATmission
Shoreditch, City of London
05.2018 - 11.2019
  • Provide personalised, attentive service to guests, ensuring their needs are met from the moment they are seated until the conclusion of their meal.
  • Take accurate food and drink orders, communicate effectively with the kitchen staff, and ensure timely delivery of orders to guests.
  • Maintain a deep knowledge of the menu, including daily specials, ingredients, and potential allergens, to make informed recommendations to guests.
  • Manage multiple tables, prioritising tasks to maintain a smooth flow of service during busy shifts.
  • Handle guest enquiries, requests, and concerns with professionalism, ensuring any issues are resolved promptly to the guest’s satisfaction.
  • Assist in opening and closing procedures, including table setup, cleaning, and ensuring the dining area meets health and safety standards.

Education

BSC (HONS) IN COMPUTER NETWORKS & COMMUNICATIONS -

University of Westminster London

BTEC LEVEL 3 IN COMPUTING AND IT - undefined

Leyton Sixth Form College London

GCSES - undefined

Rokeby School London

Skills

  • Project leadership
  • Quality assurance
  • Internal communication
  • Team building and training
  • Exceptional networking
  • Customer relationship management

Reference

Available on request

Timeline

Managing director

Al-Harmain
04.2024 - Current

Field Service Engineer

Light & Wonder
03.2022 - 04.2024

Trainer/Supervisor

MEATliquor
05.2019 - 03.2022

Waiter

MEATmission
05.2018 - 11.2019

BTEC LEVEL 3 IN COMPUTING AND IT - undefined

Leyton Sixth Form College London

GCSES - undefined

Rokeby School London

BSC (HONS) IN COMPUTER NETWORKS & COMMUNICATIONS -

University of Westminster London

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