Fairuz Mohammed
London
Summary
Motivated Politics student with two years of retail experience at Cass Art, specializing in customer service and transaction handling. Proven ability to multitask, solve problems, and resolve conflicts effectively. Experienced in high-pressure environments as a front-of-house barista, consistently delivering excellent service while managing stress. Strong team player with a proactive approach to independent work.
Overview
3
3
years of professional experience
Work history
Barista
Charles Artisan Bread
London
03.2025 - Current
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Maintained cleanliness of the café area whilst preparing orders.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Retail sales assistant
Cass Art
London
07.2022 - 09.2024
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Promoted customer loyalty scheme at checkout.
- Built rapport with new and existing customers to boost client retention.
Education
Bachelor of Science - Politics and International Relations
Northeastern University London
London 09/2021 - 07/2025
A-Levels -
Chobham Academy
09/2018 - 07/2020
GCSEs -
Chobham Academy
02/2014 - 06/2018
Skills
- Creative thinking with the ability to approach problems in innovative ways
- Strong communication skills, both verbal and written, when interacting with a diverse range of people
- Excellent organisational skills, consistently meeting deadlines and expectations
- Strong time management abilities
- Quick to learn new concepts and tasks with a sharp memory
- Adept at handling multiple tasks at once
- Outgoing and build strong relationships easily
- Stay calm and efficient during busy periods, maintaining high standards of customer service under pressure
Languages
Swahili
Upper intermediate
References
References available upon request.
Additional Information
During a shadowing experience at Transport for London’s Marketing and Communications department, I gained valuable insight into the workings of a professional environment. I participated in two meetings related to the Car Free Day initiative and shadowed the department head at the Southwark office. This experience helped me improve my communication skills and learn how to conduct myself in a workplace setting. Additionally, I volunteered at the Harris Federation Conference, greeting, welcoming, and directing guests, where I developed strong organisational and task management skills.
Timeline
Barista
Charles Artisan Bread
03.2025 - Current
Retail sales assistant
Cass Art
07.2022 - 09.2024
Bachelor of Science - Politics and International Relations
Northeastern University London
09/2021 - 07/2025
A-Levels -
Chobham Academy
09/2018 - 07/2020
GCSEs -
Chobham Academy
02/2014 - 06/2018
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