Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Fahima Begum

Blandford Forum,Dorset

Summary

I am a dedicated and adaptable professional with a background in supporting diverse needs whilst offering strong communication.

As i study Sociology at Bournemouth University, it has provided me with a strong foundation in understanding social inequalities, system barriers and cultural dynamics. Through my studies i have developed a way of critical thinking and analysis. my direct experience as a BU student gives me first-hand understanding of the undergraduate experience which includes curriculum delivery and where inclusivity could be enhanced. This allows me to bring an authentic and informed student perspective to the role.

My roles as a personal assistant for a family with a child with Down syndrome has allowed me to be equipped with empathy and a deep understanding of inclusivity and adapting to varying needs and perspectives. This experience has allowed me to strengthen my organisational skills and ensuing i can address challenges with sensibility and precision.

In addition, my work as a Customer advisor at Boots has enhanced my communication skills and navigate diverse interactions. In this role i often demonstrate my ability to collaborate with my team and provide constructive feedback and solve problems in a fast pace environments.

These roles reflect my commitment to fostering an inclusive environments in a timely manner to achieve results. I am passionate about enhancing my academic experience and by positioning me as a Student Inclusive Curriculum Reviewer i will be able to help contribute to enhancing the academic expiernces of all students and reducing attainment gaps through critical evaluation and feedback of the curriculum.


Overview

4
4
years of professional experience

Work history

Customer advisor

Boots the Chemist
Blandford Forum, Dorset
03.2024 - Current
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Developed rapport with customers for improved loyalty and repeat business.
  • Provided exceptional customer service to ensure a positive shopping experience.
  • Identified and effectively resolved customer issues, consistently meeting call time targets.
  • Fostered an inclusive environment by developing and implementing diversity policies.

Personal Assistant

Michelle lloyd
Blandford Forum, Dorset
05.2021 - Current
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Fostered emotional growth through nurturing relationships with children under care.
  • Collaborated with parents on home care and support for children with disabilities.
  • Provided emotional support to patients, enhancing their overall well-being.
  • Met needs of clients with learning difficulties and handled challenging behaviours.

Catering Assistant

Bryanston School
Blandford Forum, Dorset
05.2021 - 03.2023
  • Provided excellent customer service, ensuring guest satisfaction.
  • Enhanced customer experience by promptly addressing queries and complaints.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.

Education

Bachelor of Arts - Sociology

Bournemouth University
Poole
09/2023 -

A-Levels - Sociology, Philosophy and Business

The Blandford School
Blandford Forum, Dorset
09/2021 - 06/2023

GCSEs - English, Maths, Science, Religious studies, History and Business

The Blandford School
Blandford Forum, Dorset
09/2019 - 06/2021

Skills

  • Team player
  • Data confidentiality
  • Relationship-building
  • Solution development
  • Clear communication


Languages

Bengali
Intermediate

Timeline

Customer advisor

Boots the Chemist
03.2024 - Current

Personal Assistant

Michelle lloyd
05.2021 - Current

Catering Assistant

Bryanston School
05.2021 - 03.2023

Bachelor of Arts - Sociology

Bournemouth University
09/2023 -

A-Levels - Sociology, Philosophy and Business

The Blandford School
09/2021 - 06/2023

GCSEs - English, Maths, Science, Religious studies, History and Business

The Blandford School
09/2019 - 06/2021
Fahima Begum