Fahim Sarguru
Summary
Dedicated professional with a strong background in IT, numeracy, and customer service, evidenced by positive feedback from customers at Manchester Airport. Demonstrates excellent telephone, organisational, and administration skills, ensuring accurate and timely submissions. Proven ability to work collaboratively within a team, with notable competencies in communication and dealing with vulnerable clients. Expertise includes personal care, medication administration, care management, and community integration strategies. Skilled in supporting individuals with learning disabilities and Asperger's syndrome through daily living assistance and employment facilitation. Committed to enhancing social care through meticulous record-keeping and effective intervention techniques. Career goal: To leverage extensive experience in social care to improve community integration and support for vulnerable populations.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Director
Breeze Xp Courier Ltd.
Hounslow , Middlesex
02.2024 - 03.2026
- Duties include:
- Making sure all the UK and Europe parcel connection were made before cut off time.
- Attend meetings with the DPD managers in Belfast so, company's Europe connection was all well planned.
- Looking into bank accounts so all funds were received and released on correct date and time
- Reply to House of companies if had any queries.
- Directed team to deliver high-quality customer service.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Making sure all the staffs hired in company have all their documents up to Homme Office requirements.
- Dealing with customer complaints and queries especially during festive occasions
- Replying to HMRC queries if what is there in the bags arrived at Heathrow Airport.
Customer Service Officer
Manchester Airport (MAG)
Manchester, Greater Manchester
07.2014 - 03.2025
- Duties include:
- Undertaking variety of roles across both landside and airside, and across all three terminals
- Highly focused on ensuring best experience for customers. For example, calming young children who are petrified of flying. I do my best their experience enjoyable by engaging with them in conversation and keeping them occupied whilst escorting them to aircraft to ease their fears.
- Ensuring all activities across airport are running efficiently, with aim of providing highest levels of customer service, fully conscious of positively reflecting M.A.G image. Dealing with any emergences and ensuring smooth running of Manchester Airport.
- Number of mobile tasks which includes patrolling terminals and apron, undertaking inspections, attending medicals and accidents both in airport and on aircrafts, liaising regularly with Paramedics, Police and Border Force in case of any incidents.
- Undertaking passenger prep which involves preparing passengers for security by ensuring liquid restrictions are met and controlling queues.
- E-Gates service which involves assisting passengers with chipped UK/EU passport in using biometric machines and enabling smooth experience to arrive in country.
- Info Desk helping passengers and non-passengers with queries or problems, whether it’s face to face, telephone or email, and providing swift and positive solution. This includes manning tannoy. Attending more than 50 calls related to customer service issue's
- Conducted regular follow-up calls for improved customer retention rates.
- Liaised between customers and management for effective resolution of issues.
- Improved customer satisfaction by providing prompt and efficient service.
- Delivered high-quality service with attention to detail and professionalism.
Support Worker
Priory Education & Service Groups
Chorley, Lancashire
08.2007 - 02.2024
- Duties include:
- Managing and closely working with group of autistic young children and adults assisting them in developing their skills, behaviour management and promoting them to be independent.
- Worked as part of team and individually to ensure each individual safety and progress is monitored.
- Execute any instruction from managers in competent and accurate manner, adhering to care plan of individual service user.
- Liaise with parents or guardians, keeping them regularly updated on their child’s progress.
- Record any accident or incident in timely manner and comprehensively, irrespective size of issue to ensure adequate controls are put in place to ensure safely of individuals under care.
- Participated in regular team meetings, enhancing quality of care provided.
- Promoted physical activity through assistance with exercises improving overall health condition of client.
- Administered medication according to schedule, promoting optimal health outcomes.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Work in full knowledge of requirements of legislation related to Child Protection Act and safeguarding each individual who have been placed in care.
Customer Service Organiser
Vision Care Clinic
Preston, Lancashire
12.2012 - 07.2014
- Duties included:
- Word processing, faxing, copying, photocopying, answering phone calls, meeting and greeting clients face to face. Being clinical surgery, my role was to make customers feel comfortable and relaxed.
- Management of client database and using this system to extract relevant information to support sales as well as client management i.e. regular reminders to be sent.
- Management and handling of cash.
- Management of small team to ensure all office duties and required administrative work was completed on time.
- Prepared comprehensive event briefs to ensure all staff were well-informed.
Passenger Service Agent
Servis Air, Manchester Airport
Manchester, Greater Manchester
08.2007 - 10.2007
- This was part time role undertaken whilst working at Priory Group.
- Welcoming customers on arrival at airport and assisting with any queries.
- Checking in board flight information with airport systems.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Assisted in ensuring passenger safety during emergencies, demonstrating quick decision-making abilities.
Education
Master’s - Commerce
University of Baroda
06.1999 - 05.2000
Post Graduate Diploma - HR Management
Oxford College
Skills
- Excellent IT and numeracy skills
- Excellent customer service skills (evidenced through written feedback provided by customers/passengers on the customer service provided at Manchester Airport)
- Good telephone skills
- Good organisational and administration skills, ensuring submission of accurate and timely return
- Team player with good communication and collaboration skills
- Bilingual or multilingual
- Crisis management expertise
- Visionary thinking
- Risk management proficiency
- Decision-Making competency
- Sales growth strategies
- Ethics enforcement
Certification
- NVQ level 3 in Customer Service (December 2014)
- NVQ level 3 in Social Care of Young People (August 2010)
- Behaviour Management Strategies (2012)
- Health & Safety Awareness (2012)
- First Aid (St John's Ambulance 2012)
- Fire Safety Awareness (2012)
HOBBIES
Travelling especially visiting famous and busy cities., Seek to improve my knowledge through exploring various topics both online and through books. Also, keen to learn new languages., Listening to music and reading.
REFERENCES
Available upon request
Personal Information
Timeline
Director
Breeze Xp Courier Ltd.
02.2024 - 03.2026
Customer Service Officer
Manchester Airport (MAG)
07.2014 - 03.2025
Customer Service Organiser
Vision Care Clinic
12.2012 - 07.2014
Support Worker
Priory Education & Service Groups
08.2007 - 02.2024
Passenger Service Agent
Servis Air, Manchester Airport
08.2007 - 10.2007
Master’s - Commerce
University of Baroda
06.1999 - 05.2000
Post Graduate Diploma - HR Management
Oxford College