Osama Rafaqat
London
Summary
Accomplished professional with expertise in customer service, adept at engaging with stakeholders and customers to enhance satisfaction and drive results. Demonstrates strong leadership skills and a confident IT user, proficient in Microsoft Word, PowerPoint, and Excel. Skilled in time management and financial analysis, seeking to leverage these competencies towards achieving organisational goals.
Overview
6
6
years of professional experience
Work history
Warehouse Supervisor
Wincanton Sainsbury
01.2024 - 07.2026
- Managed the handling of objects for stakeholders during delivery processes to ensure timely and accurate fulfilment.
- Monitored compliance with company regulations and procedures to maintain operational standards.
- Coordinated solutions for stakeholder and customer requests through daily management of calls and emails.
- Trained and assessed employees in office management such Digital Workspace of Microsoft package and digital services.
- Coordinated all project assignments from stakeholders and managers.
- Facilitated administrative communication between stakeholders and manager to ensure exceptional service delivery.
Operative/Retail Assistant Duc Tien
Cash and Carry
06.2022 - 12.2023
- Assisted team members with picking, packing and processing tasks, enhancing warehouse workflow and operational efficiency.
- Assisted team proactively with transporting, lifting and handling cargo.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Reported missing or damaged items to management via email and teams quickly resolving stock issues to maintain production line efficiency.
- Reviewed and counted packages using company website to ensure accurate service monitoring.
- Communicated daily via phone and email to effectively manage supply and demand with stakeholders.
- Created reports in Microsoft Word on company compliance and terms and conditions for stakeholders while maintaining accurate financial data in Excel.
Staff Member
Heavenly Desserts
07.2020 - 04.2022
- Maintained smooth operations through effective email, phone, and face-to-face communication with customers regarding delivery and service needs.
- Handled customer service requests through administrative tasks via email and phone, ensuring clear communication with suppliers and stakeholders.
- Processed high volume orders in busy environment using digital system while tracking sales on excel during administrative tasks.
- Monitored customer supply and demand requests via email.
- Served food to customers promptly during busy service periods. in a busy environment when busy and to help out other staff members.
Education
Bachelor of Arts - Business with Finance
University of Greenwich
LondonSkills
- Customer Service with Stakeholders and Customers
- Expert in Microsoft Word, PowerPoint, Excel
- Time Management
- Financial analysis
- Confident IT User
- Leadership
Languages
English: C2 Proficient
Punjabi: C1 Advanced
Urdu: C1 Advanced
Timeline
Warehouse Supervisor
Wincanton Sainsbury
01.2024 - 07.2026
Operative/Retail Assistant Duc Tien
Cash and Carry
06.2022 - 12.2023
Staff Member
Heavenly Desserts
07.2020 - 04.2022
Bachelor of Arts - Business with Finance
University of Greenwich