Job Search Status
Open to workDesired start date: Immediately
Open To Work
Faheema Nasrullah
Bolton,UK
Work Preference
Summary
Customer-focused and highly organised professional with experience across charity fundraising, customer service, administration, and project coordination. Educated to MSc level in Project Management, with strong communication, stakeholder management, and problem-solving skills. Proven ability to meet KPIs, work independently in fast-paced environments, and deliver high standards of service while maintaining accuracy and professionalism.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Charity Fundraiser (Remote)
Proactive People
05.2022 - 02.2024
- Conducted outbound fundraising calls while consistently working to daily and weekly KPIs.
- Used approved scripts and objection-handling techniques to increase donor engagement.
- Accurately recorded customer information and outcomes using CRM systems.
- Worked independently from home while maintaining productivity and quality standards.
- Dogs Trust Campaign
Teaching Assistant / Cover Teacher
Imperial Professionals
03.2019 - 03.2023
- Within this role, my duties include going into secondary schools or colleges to cover for teachers who cannot be at work due to personal or professional reasons.
- I act as a cover teacher if the teacher is absent or as an assistant if the teacher requires extra support during their class.
Project Manager
Bijlee Limited
10.2021 - 01.2022
- Managed the setup of a new retail store from planning to opening within a four-month timeframe.
- Coordinated contractors including builders, electricians, plumbers, and painters.
- Supported budgeting, scheduling, and task allocation to ensure timely completion.
Digital Marketing Assistant
Purpol Marketing Limited
11.2020 - 04.2021
- Supported digital marketing campaigns using Google Ads and basic analytics tools.
- Assisted in improving online brand visibility through targeted content.
Freelance Face to Face Interpreter
Language Empire
03.2019 - 03.2020
- As a freelance face-to-face interpreter, my duties include interpreting from Pashto to English and vice-versa for clients from organisations such as hospitals, local authorities, GP practices, and dental surgeries.
SARS Administrator (PPI)
Santander
07.2019 - 12.2019
- Processed and administered high volumes of PPI cases in a target-driven environment.
- Collated, checked, and uploaded documentation with a strong focus on accuracy and compliance.
- MyMax
English Language Facilitator
Teesside University
Middlesbrough , England
03.2014 - 06.2019
- Facilitated language workshops for diverse student groups.
- Developed instructional materials to enhance language learning experiences.
- Collaborated with academic staff to support curriculum development.
- Support students with legal documentation such as passport and banking
Customer Service Advisor
TSB
05.2018 - 08.2018
- Acted as first point of contact for customers via inbound calls and digital channels.
- Resolved general queries and managed complaints professionally.
- Handled approximately 50–100 calls per day.
- Firstsource
Education
MSc - Project Management
Teesside University
09.2018 - 08.2019
BEng - Chemical Engineering
Teesside University
09.2014 - 08.2018
A Levels -
Prior Pursglove College
09.2012 - 08.2014
GCSEs -
Oakfields Community College
09.2007 - 08.2012
Skills
- Customer service
- Stakeholder communication
- Administration
- Accurate data entry
- KPI-driven performance
- Target achievement
- Time management
- Prioritisation
- Problem-solving
- Conflict handling
- Teamwork
- Coordination
- Digital awareness
- Social media awareness
Languages
- English, fluent
- Pashto, fluent
- Hindi, fluent
References
Available on request
Volunteering Interests
Volunteered with charities including Age UK and Shelter., Enjoy travelling, hiking, freelance nature photography, Actively learning Farsi.
It Digital Tools
- Microsoft Word
- Excel
- PowerPoint
- Project
- Publisher
- Canva
- Google Ads
- Google Analytics
- Visio
- Aspen HYSYS
Languages
Pashto
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Charity Fundraiser (Remote)
Proactive People
05.2022 - 02.2024
Project Manager
Bijlee Limited
10.2021 - 01.2022
Digital Marketing Assistant
Purpol Marketing Limited
11.2020 - 04.2021
SARS Administrator (PPI)
Santander
07.2019 - 12.2019
Teaching Assistant / Cover Teacher
Imperial Professionals
03.2019 - 03.2023
Freelance Face to Face Interpreter
Language Empire
03.2019 - 03.2020
MSc - Project Management
Teesside University
09.2018 - 08.2019
Customer Service Advisor
TSB
05.2018 - 08.2018
BEng - Chemical Engineering
Teesside University
09.2014 - 08.2018
English Language Facilitator
Teesside University
03.2014 - 06.2019
A Levels -
Prior Pursglove College
09.2012 - 08.2014
GCSEs -
Oakfields Community College
09.2007 - 08.2012