Faheem Zaman
Leeds
Summary
I am a proactive and adaptable professional with experience in stakeholder management, operational delivery and issue resolution within customer-focused organisations. I support structured approaches to complex situations, collaborating with teams and maintaining progress through clear communication. I have also led and contributed to process improvement initiatives and participating in governance and planning sessions, I have developed confidence working in a project environment where collaboration, communication and ownership are essential. I take a solution-focused approach to challenges and deliver initiatives that improve operational efficiency and business outcomes.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Project & Process Improvement
Openreach
Leeds
11.2024 - 12.2025
- Visited strategic sites across multiple locations to support project delivery and collaborate with key stakeholders
- Contributed to process improvement initiatives, helping improve operational processes and enhance customer outcomes
- Collected and analysed operational data to identify recurring process issues; presenting findings and recommendations to senior stakeholders, supporting long-term improvements
- Worked with cross-functional teams and stakeholders to review and implement operational improvements
- Proven project management and continuous improvement skills, supported by practical real-world experience
Order Management
Openreach
Leeds
11.2021 - 11.2024
- Overseeing the entire lifecycle of FTTP orders from delay to completion, ensuring efficient processing and customer satisfaction
- Collaborated with desk and field teams to troubleshoot and resolve order delays, improving service delivery
- Built strong working relationships with internal and external stakeholders to align on delivery outcomes
- Analysed performance data to identify trends and develop actions for service improvement
- Organised workshops and meetings with stakeholders
- Created and delivered presentations for stakeholder sessions, ensuring high-quality materials and clear communication
- Effectively addressing and resolving issues related to order delays to ensure timely fulfilment
- Engagement Involvement:
- Organised team engagement activities to boost morale and strengthen connections across the Leeds office
- Worked with colleagues across sites to improve collaboration and build positive working relationships
- Supported efforts to make the team environment more connected and inclusive
- Helped run communication and engagement activities to improve teamwork and overall experience
Education
GCSEs -
Allerton High School
Leeds 09.2011 - 06.2016
Skills
- Strategic Stakeholder Engagement & Relationship Management
- Strategic Improvement Plans
- Data Analysis & Root Cause Analysis
- Strong Written & Verbal Communication
- Ability to Influence & Challenge Stakeholders
- Change Readiness & Implementation Support
- Continuous Improvement Support
- Calm Under pressure
- Problem-Solving
- Process Documentation
- Time Management & Prioritisation
- Adaptability in Dynamic Environments
Accomplishments
- Regional SME to support Desk and Field Teams – selected by seniors to be single point of contact for support across desk and field to help build strong relationships and open communication.
- Engagement Team Lead – leading a shift in engagement across the Leeds site to strengthen team morale and performance.
- Local Charity Fundraising – helped organise and involved in several charity days to raise money for causes within my community.
CONTACT
- Leeds
- Email: faheemzaman02@gmail.com
- Mobile: 07703 847533
Timeline
Project & Process Improvement
Openreach
11.2024 - 12.2025
Order Management
Openreach
11.2021 - 11.2024
GCSEs -
Allerton High School
09.2011 - 06.2016