Passionate about live events, hospitality, and venue management
Faheem Main
Senior Operations & Events Leader | Venue & Hospitality Management | Employee & Stakeholder Engagement
Cleckheaton,UK
Summary
A dynamic and results-driven senior leader with extensive experience in venue operations, event management, stakeholder engagement, and hospitality services. Proven track record in delivering large-scale corporate events, overseeing budget and financial planning, managing high-performing teams, and ensuring exceptional customer experiences. Adept at collaborating with senior leadership and external stakeholders to enhance business operations, drive growth, and optimise revenue streams. Passionate about delivering world-class events, creating magical moments, unforgettable guest experiences.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior Manager, Events, Internal Comms, Belonging
Liberty Global
Bradford
01.2023 - 09.2024
- Led end-to-end event management for major corporate events, including annual town halls, leadership conferences, and VIP hospitality experiences, overseeing venue management, logistics, entertainment, F&B, AV, and supplier coordination.
- Managed a £270K annual event budget, ensuring cost control while delivering high-impact engagement initiatives.
- Partnered with venue management and hospitality teams to deliver high-quality employee experiences, aligning with business goals.
- Developed and implemented employee engagement and customer experience strategy, resulting in engagement scores increasing above 90%.
- Oversaw risk management and compliance for corporate events, ensuring strict adherence to health & safety regulations.
- Led incident response and issue resolution, crisis communications and leadership alignment ensuring minimal disruption to operations.
- Developed Belonging strategy focused on creating inclusive and equitable working practices and policies, supporting the employee experience of ~750 employees.
- Improved team performance by providing comprehensive training, closing skills gaps and fostering an agile, collaborative work environment.
- Spearheaded culture transformation, supporting the business' growth ambitions and pivot to being a technology-led, data-driven, commercial organisation.
Manager, Strategy, Events and Internal Comms
Liberty Global
Bradford
07.2022 - 01.2023
- Launched and managed events and hospitality team, including the purchase and management of a VIP Suite at First Direct Arena, hospitality management of a VIP Suite at O2 Arena, as part of the annual employee benefits value proposition.
- Partnered and counseled MD, VPs and Directors, implementing engagement and operational roadmaps to ensure operational excellence throughout functions.
- Led Employee Resource Groups (ERG) and built intersectionality focused initiatives, fostering a strong community driven culture, focused on creating an inclusive and equitable working environment.
- Led and oversaw global DE&I programmes, with a strong focus on consistency, continuity, simplification, and standardisation across the global footprint.
- Introduced new communication channels, built a mobile events app, and launched an intranet, improving operational efficiency and audience engagement.
Specialist, Strategy, Events & Internal Comms
Liberty Global
Bradford
01.2022 - 07.2022
- Reviewed and optimised engagement KPIs and digital communication strategies, driving efficiency and targeted audience reach, tracking ongoing performance against quarterly targets.
- Built operational engagement team to drive consistency in approach, to create equitable experiences for all, supporting increased people survey scores to above 80%.
- Supported team conferences, interactive hybrid events, and AV logistics - pioneering new best practices to support seamless project delivery, with a consistent average of 4.3 out of 5 on post event survey feedback.
- Coordinated monthly socials, cultural celebrations, and office engagement initiatives, to enhance the employee experience and support reduce labour attrition.
Payment Operations Manager, Supplier Master Data
Liberty Global
Bradford
02.2021 - 01.2022
- Streamlined operational processes by on-shoring all transactional finance functions, enhancing efficiency and cost-effectiveness.
- Optimised service delivery, reducing query resolution time from 2 weeks to 3 days, significantly improving stakeholder and customer satisfaction.
- Led team restructuring, overseeing knowledge transfer, skills gap analysis, and upskilling initiatives to enhance workforce capabilities.
- Mentored and developed talent, resulting in the promotion of two team members to managerial roles, strengthening leadership within the team.
- Implemented operational best practices, creating training guides, process documentation, and demonstration videos to standardise workflows and enhance operational efficiency.
- Enhanced regulatory compliance, reviewing and refining security protocols, data management procedures, and risk mitigation strategies.
- Developed and tracked key performance indicators (KPIs) and service-level agreements (SLAs) to ensure high operational standards and customer satisfaction.
- Provided strategic insights through monthly performance reporting to VP/Directors, supporting strategic data-driven decision-making.
Property, Facilities, Fleet Management
Virgin Media
Bradford
09.2017 - 01.2021
- Managed treasury operations for £1bn+ in annual real estate expenses, including rent, service charges, and supplier payments.
- Oversaw procurement of Covid-19 protective equipment for business-wide use, leading financial reporting on crisis response to the CFO.
- Led fleet, facilities, and network operations, implementing a business-wide driver compliance platform that increased compliance rates to 93%, reducing insurance liabilities.
- Designed risk management processes and reduced unattributable works fines from over 1,200 to less than 200 in compliance with local authorities.
- Led aged debt reduction from ~£300K to £60K.
- Partnered with directors, local authorities, and external suppliers, ensuring seamless coordination and relationship management.
- Led automation initiatives, reducing repetitive manual tasks and enhancing operational efficiencies.
- Supported fleet and facilities management, overseeing new vehicle procurement, fleet branding, and compliance reporting.
Operations Team Leader
Iron Mountain
Hoddesdon, Hertfordshire
08.2016 - 09.2017
- Managed daily operations as designated premises supervisor and key holder of the London mega center.
- Led daily administration and warehouse workflow, overseeing logistics, asset management, and inventory control.
- Ensured adherence to strict security, regulatory, and data protection policies, maintaining compliance with ISO standards and health & safety regulations.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times, smooth workflow and timely completion of projects.
- Optimised team productivity and achieved superior service levels, closely monitoring performance against key deliverables, and resource against project spend.
- Implemented quality assurance measures, KPIs and SLAs to ensure customer satisfaction with monthly reviews.
- Built, trained, and managed a diverse and dedicated team of 36, strengthened by collaboration and shared objectives.
Education
Manage Forward 2.0 - Operations Management
Global Learning & Development
Bradford 01.2024 - 03.2024
Commercial Resilience Training - Sales
Clearly Consulting & Training
Bradford 01.2024 - 01.2024
Data Science & Technology - Data Science
Liberty Global
Leeds, United Kingdom 01.2024 - 01.2024
Commercial Development Program - Business Management
Clearly Consulting & Training
Bradford 06.2023 - 01.2024
Microsoft Power Platform - Information And Communication Technology
Microsoft | Leeds University Business School
Leeds 10.2023 - 01.2024
Digital Transformation Program - Transformation
Leeds University Business School
Leeds, United Kingdom 01.2022 - 06.2022
Global Finance Academy - Accounting And Finance
Financial Operations
Bradford 01.2021 - 01.2022
APM Project Fundamentals - Project Management
APM
Bradford 12.2019 - 04.2020
Creative Media Diploma - Digital Communications And Media
Buttershaw Business & Enterprise College
Bradford, United Kingdom 09.2008 - 09.2010
Skills
Venue & Event Operations Management – End-to-end delivery of large-scale events, front-of-house oversight, hospitality services, and security coordination
Financial & Budget Management – Experience managing large annual budgets, monitoring KPIs, and ensuring cost efficiencies
Leadership & Team Development – Expertise in recruiting, training, and leading diverse teams to drive high performance and service excellence
Customer & Stakeholder Engagement – Strong track record of working with internal stakeholders, external partners, and suppliers to enhance customer experience
Health & Safety Compliance – Experienced in risk assessment, emergency planning, and operational compliance to ensure safety standards
Strategic Planning & Business Development – Ability to drive commercial success through revenue growth, operational efficiency, and innovative hospitality initiatives
Websites
Accomplishments
- Talent scouted for BBC's The Voice UK, The X Factor and Britian's Got Talent gaining sound knowledge of television production and large scale entertainment operations.
- Performed to over 10,000 at Wembley Arena.
- Collaborated and written songs for pop stars such as Melissa Steel.
- Amassed over 2 million digital streams and views.
Interests
Experience in collaborating with local communities and city organisations to drive engagement and community impact
Keen interest in arts, culture, and entertainment industry trends
Timeline
Manage Forward 2.0 - Operations Management
Global Learning & Development
01.2024 - 03.2024
Commercial Resilience Training - Sales
Clearly Consulting & Training
01.2024 - 01.2024
Data Science & Technology - Data Science
Liberty Global
01.2024 - 01.2024
Microsoft Power Platform - Information And Communication Technology
Microsoft | Leeds University Business School
10.2023 - 01.2024
Commercial Development Program - Business Management
Clearly Consulting & Training
06.2023 - 01.2024
Senior Manager, Events, Internal Comms, Belonging
Liberty Global
01.2023 - 09.2024
Manager, Strategy, Events and Internal Comms
Liberty Global
07.2022 - 01.2023
Specialist, Strategy, Events & Internal Comms
Liberty Global
01.2022 - 07.2022
Digital Transformation Program - Transformation
Leeds University Business School
01.2022 - 06.2022
Payment Operations Manager, Supplier Master Data
Liberty Global
02.2021 - 01.2022
Global Finance Academy - Accounting And Finance
Financial Operations
01.2021 - 01.2022
APM Project Fundamentals - Project Management
APM
12.2019 - 04.2020
Property, Facilities, Fleet Management
Virgin Media
09.2017 - 01.2021
Operations Team Leader
Iron Mountain
08.2016 - 09.2017
Creative Media Diploma - Digital Communications And Media
Buttershaw Business & Enterprise College
09.2008 - 09.2010
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