Fahame Aboubacar
Surrey
Summary
Results-driven leader with expertise in leadership development, customer relationship management, and operations oversight. Drives performance through strategic planning, financial reporting, and effective public speaking. Focuses on staff recruitment and retention, ensuring compliance with quality assurance and health and safety standards. Aims to enhance corporate governance and corporate social responsibility.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
General manager
Signature senior Living
Surrey
2023.06 - 2026.06
- Established successful partnerships with other companies for mutual growth.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Streamlined communication processes for improved team collaboration.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Built high-performing teams to achieve organisational objectives.
- Maintained compliance with industry regulations at all times.
- Improved staff retention with robust HR policies and procedures.
- Fostered a high-performance culture, resulting in increased productivity.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Defined company direction through careful strategic planning.
- Established a positive work environment which promotes staff morale and productivity.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Led company-wide restructuring to streamline operations.
- Increased overall operational efficiency by implementing new management strategies.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Recruited and managed senior staff with a focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
- Created and led successful a successful business culture focused on performance.
- Worked with board of directors to establish objectives and decisively lead operations.
- Established strong rapport with stakeholders to enhance business credibility.
- Put in place clear controls for financial administration and business management.
- Partnered with the management team to optimise operations and reduce costs.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
Clinical services manager
Signature senior Living
Surrey, Surrey
2021.01 - 2023.06
- Improved patient care by implementing new clinical procedures.
- Implemented evidence-based practices to improve quality of patient care.
- Monitored clinical services, ensuring adherence to established guidelines and quality standards.
- Established effective working relationships with other healthcare providers for seamless service delivery.
- Led a multi-disciplinary team to achieve increased patient satisfaction rates.
- Fostered a culture of excellence in patient care by promoting teamwork among staff members.
- Ensured compliance with national health regulations, enhancing overall safety standards.
- Coordinated staff training programmes, enhancing their professional skills and knowledge.
- Identified areas of improvement through audits, leading to more efficient resource allocation and service delivery processes.
- Managed budget controls, leading to an optimised use of resources.
- Collaborated with other departments to deliver integrated healthcare services yielding better outcomes for patients.
- Streamlined workflow for enhanced productivity and efficiency within the department.
- Liaised with key stakeholders within the healthcare sector, facilitating collaborations that benefited patients' wellbeing.
- Advocated for patients' rights and needs, resulting in improved patient experience.
- Conducted regular performance review meetings for continuous improvement in services.
- Dealt with emergencies with calm and composure.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Used oral, topical and IV medications to manage patient symptoms.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Followed modern nursing standards for optimum treatments and patient protection.
- Participated in health education programmes and nurse education activities in clinical and community settings.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Advised on dietary, nutrition and illness prevention.
- Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.
- Oversaw, trained and mentored student and junior nursing staff.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Started initiatives aimed at boosting morale amongst the workforce resulting in lower staff turnover.
- Coordinated with human resources on staff recruitment matters, contributing towards building a skilled workforce in our unit.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Leveraged person-centred care to develop care plans and enhance the recovery process.
Deputy manager commissioning new home
haling park - care concern group
Surrey, Surrey
2018.03 - 2020.12
- recruited and trained driven, dedicated team members, reducing staff turnover
- marketing to support and improve occupancy
- lease with future providers and other mdt's
- worked closely with local hospices echo community projects
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Streamlined administrative functions to enhance efficiency.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Enforced company policies for a safe and productive work environment.
- Managed daily operations for smooth running of the office.
- Conducted performance evaluations, enhancing individual employee development.
- Achieved higher productivity with rigorous time management strategies.
- Utilised strategic planning to drive business growth.
- Facilitated staff meetings, leading to improved collaboration.
- Provided guidance to junior staff, fostering professional growth and development.
- Collaborated with the manager to achieve organisational goals.
- Assisted in budget management to control costs effectively.
- Oversaw project execution, ensuring timelines were met efficiently.
- Coordinated with different departments, ensuring seamless communication flow.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
Deputy manager commissioning new home
Avery Healthcare kingsmere care home
, Sutton
2015.05 - 2018.02
- Achieved higher productivity with rigorous time management strategies.
- Streamlined administrative functions to enhance efficiency.
- Implemented effective staff training programmes for improved performance.
- Reduced operational inefficiencies by streamlining workflow processes.
Acting manager
Avery Healthcare adelaide care home
, Surrey
2015.11 - 2016.05
- Developed protocols for efficient staff communication, leading to increased productivity.
- Drafted comprehensive reports on departmental performances for senior management review.
- Ensured adherence to health and safety measures in the workplace for employee wellbeing.
- Advocated for open lines of communication among staff members enhancing overall efficiency.
- Mediated conflicts between employees to maintain harmony within the workplace.
- Assisted in recruitment processes, contributing to the hiring of top talent for key positions within the company.
- Improved team morale by introducing regular feedback sessions.
- Conducted performance reviews for identifying areas of improvement and promoting professional growth.
- Developed crisis management strategies to address unforeseen challenges.
- Oversaw daily company operations to reach financial targets.
Deputy manager/ home trainer
oban house care home - hc-one
, Surrey
2014.08 - 2015.11
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Coordinated with different departments, ensuring seamless communication flow.
- Supervised team members for optimal task completion.
- Oversaw project execution, ensuring timelines were met efficiently.
- Conducted performance evaluations, enhancing individual employee development.
- Implemented effective staff training programmes for improved performance.
- Provided guidance to junior staff, fostering professional growth and development.
- Boosted team morale through effective communication and feedback systems.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Facilitated staff meetings, leading to improved collaboration.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Collaborated with the manager to achieve organisational goals.
- Enforced company policies for a safe and productive work environment.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed employee skills by delivering comprehensive training programmes.
- Conducted needs analysis to identify skill gaps in workforce.
- Tailored training modules for improved staff productivity.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Prepared training materials and supplemental aids to support employee comprehension.
- Developed effective training manuals, modules and teaching aids.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Arranged training to bridge learning gaps and increase department capabilities.
- Communicated appraisal arrangements, helping employees to achieve personal development goals.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Analysed training requirements at individual, team and organisational level.
Team leader clinical - home trainer
oban house care home- hc-one
, Surrey
2011.11 - 2014.08
- lead team of nurses and supported them to analyse their clinical judgement
- Facilitated discussions during clinical risk meetings to identify and mitigate potential issues.
- supported and guided clinical team and junior staff in delivering compassionate end of life care
- supported the clinical team with the mdt's meetings and gp rounds
- Encouraged open communication, fostering a positive work culture.
- monitored daily operations to enhance efficiency and ensure effective resource utilisation
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Increased team cohesion by implementing regular feedback sessions.
- Coached team members through new or difficult workflows.
- Led project coordination, resulting in timely delivery.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Supported new hires through onboarding process for speedy and successful training.
- Monitored health and safety measures for guaranteed compliance.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Conducted needs analysis to identify skill gaps in workforce.
- Handpicked suitable external trainers as per specific requirements.
- formulated training and development programmes to address skill gaps and improve team capabilities
Education
Diploma of Higher Education in adult nursing - nursing
thames valley university
Ealing Broadway, Ealing 2006.09 - 2011.07
Certificate of Higher Education - access to nursing
carshalton college
Sutton 2005.09 - 2006.07
NVQ Level 3 - care/nursing
cets centre
South Norwood, Croydon 2002.09 - 2003.09
NVQ Level 2 - esol/english
carshalton college
Carshalton, Sutton 2001.09 - 2002.07
foundation studies - nursing
colegio pina manique
portugal 1993.09 - 1994.06
A-Levels -
escola secundaria dos santo antonio dos cavaleiros
portugal 1991.09 - 1993.06
Skills
- Operations oversight
- Strategic planning
- Budget management
- Project management tools
- Governance knowledge
- HR systems knowledge
- Recruitment strategy
- Performance driving
- Customer relationship management
- Client relations
- Customer service excellence
- Quality Assurance
- Team Leadership
- Team training
- Initiative taking
- Cultural awareness
- Decision-Making authority
- Leadership excellence
- Leadership development
- Innovation fostering
- Conflict Resolution
- Critical evaluation
- Communication proficiency
- Effective public speaking
- Presentation skills
- Interpersonal savvy
- Time efficiency
- Judgment skills
- Judgment skills
- Team training
Affiliations
- walking, pilates and travelling
Accomplishments
recognition- special recognition of the year 2025- signature
award napa- highly commended 2025
Certification
safeguarding- level 5 - 2025
hr training -peninsula- hr employment law- 2026
Languages
Portuguese
Proficient (C2)
English
Fluent
Spanish
Intermediate
Timeline
General manager
Signature senior Living
2023.06 - 2026.06
Clinical services manager
Signature senior Living
2021.01 - 2023.06
Deputy manager commissioning new home
haling park - care concern group
2018.03 - 2020.12
Acting manager
Avery Healthcare adelaide care home
2015.11 - 2016.05
Deputy manager commissioning new home
Avery Healthcare kingsmere care home
2015.05 - 2018.02
Deputy manager/ home trainer
oban house care home - hc-one
2014.08 - 2015.11
Team leader clinical - home trainer
oban house care home- hc-one
2011.11 - 2014.08
Diploma of Higher Education in adult nursing - nursing
thames valley university
2006.09 - 2011.07
Certificate of Higher Education - access to nursing
carshalton college
2005.09 - 2006.07
NVQ Level 3 - care/nursing
cets centre
2002.09 - 2003.09
NVQ Level 2 - esol/english
carshalton college
2001.09 - 2002.07
foundation studies - nursing
colegio pina manique
1993.09 - 1994.06
A-Levels -
escola secundaria dos santo antonio dos cavaleiros
1991.09 - 1993.06