Fahad Bin Samad Chowdhury
London,London
Summary
With strong foundation in leadership, I excel in guiding teams towards achieving strategic goals. My background in project management and stakeholder engagement has honed my skills in communication and problem-solving. I am committed to fostering collaborative work environment and driving continuous improvement.
I have dependent/partner Visa which is valid until 18th February, 2029. This gives me unrestricted work rights and there is no sponsorship required.
Overview
12
12
years of professional experience
Work History
Director
Sports Point
Sylhet
02.2022 - 05.2026
- Managed budgeting and financial planning processes, optimising resource allocation and cost control.
- Kept organisation in compliance with regulations.
- Managed daily operations by overseeing financials and employee performance.
- Oversaw recruitment, training, and development of staff, fostering a high-performance organisational culture.
- Conducted market research to identify trends, customer needs, and new opportunities for business expansion.
- Conducted thorough competitor analysis to stay ahead of industry trends and adapt strategies accordingly.
- Kept and tracked records for inventory, income and expenses, to check business health and growth.
- Customised customer service protocols to enhance satisfaction rates, resulting in a significant uptick in repeat business.
- Computed costs for products and services, established mark-up and set pricing for business offerings.
- Maintained safe workplace by complying with health department regulations.
- Negotiated contracts with suppliers to secure advantageous terms and reduce operational costs.
- Determined company atmosphere between employees and built a cohesive team environment.
Zone Manager
Sharif Melamine Industries
Sylhet
03.2018 - 12.2021
- Developed and executed training sessions for staff development, improving team skills and morale.
- Facilitated regular team meetings to communicate targets, strategies, and company updates.
- Coordinated cross-functional teams to deliver projects within tight deadlines, boosting team productivity.
- Conducted regular performance reviews, offering constructive feedback and personal development plans for team members.
- Handled human resources concerns and established plans to handle issues with a consistent approach.
- Maintained detailed records of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Established performance metrics to monitor and evaluate team and individual achievements.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Developed and executed dealer event-orientated marketing promotions to achieve retail market share goals.
- Earned recognition for being the top region to earn the highest sales and service satisfaction ratings.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Enabled business expansion, revenue development and customer gains with successful strategic planning.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Monitored financial performance, preparing detailed reports for senior management review.
- Reviewed and optimised supply chain operations, ensuring timely delivery of products and services.
Sales Representative
PRAN-RFL Group
Sylhet
11.2014 - 01.2018
- Generated sales by prospecting leads, cold calling and closing deals.
- Consistently achieved or surpassed sales targets.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Listened intently to customers to identify upselling opportunities.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Overcame customer objections to maximise conversions.
- Boosted client retention, establishing sales goals and securing targeted rates.
- Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
- Coordinated sales efforts with marketing teams to increase profits.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Provided accurate quotes and price information to inform customer decision-making.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Established clear communication channels with clients, keeping them informed about new products and services.
- Followed brand guidelines to provide consistent customer experience.
Education
HSC - Economics, English
Isamoti Degree College
Sylhet01-2013
SSC - Maths, English, Science, Social Science
Lutfur Rahman High School
Sylhet01-2011
Skills
- Customer Service
- Customer relationship management
- Team building and training
- Brand management
- Performance driving
- Operational oversight
- Budget and Expense control
- Negotiation
- Decision-Making competency
- Data analysis
Timeline
Director
Sports Point
02.2022 - 05.2026
Zone Manager
Sharif Melamine Industries
03.2018 - 12.2021
Sales Representative
PRAN-RFL Group
11.2014 - 01.2018
HSC - Economics, English
Isamoti Degree College
SSC - Maths, English, Science, Social Science
Lutfur Rahman High School