Fahad Hussain
eBay
Slough,United Kingdom
5
years of professional experience
3
years of post-secondary education
1
Certification
1
Language
Highly skilled professional with extensive expertise in Microsoft 365 applications, data management, and digital communication. Proven ability to create and manage spreadsheets, develop presentations, and handle data entry with precision. Strong background in customer service, team leadership, and staff training, complemented by excellent communication skills and problem-solving abilities. Adept at working under pressure, demonstrating adaptability and attention to detail. Committed to delivering high-quality service and fostering a collaborative work environment.
Work history
Self-Employee
2 Months- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Resolved customer issues promptly, improving overall customer satisfaction.
- Applied positive customer service approach, enhancing customer satisfaction.
- Completed customer orders with speed and accuracy.
- Demonstrated enthusiasm and energy, fostering a positive atmosphere for customers and team members.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew Trainer
2 Years 6 Months- Received promotion to Crew Trainer to enhance team training.
- My responsibilities include supporting and training new employees, helping team members understand procedures and maintaining high standards of customer service. I regularly communicate with managers and colleagues to help ensure shifts run smoothly.
- Provided support and guidance to new employees during onboarding.
- Engaged in regular communication with managers and colleagues to streamline operations.
- Ensured high-quality customer service to meet customer needs.
- Supported shift management to ensure seamless service delivery.
- Resolved issues promptly during busy times to ensure customer satisfaction.
- Collaborated with team members to achieve shared goals.
- This role has helped me develop strong communication, leadership, teamwork and problem-solving skills. I have also learned how to remain calm and organised during busy periods and how to find solutions to problems quickly.
- Performed tasks efficiently in high-pressure situations to meet demands.
- Implemented company procedures consistently to maintain operational standards.
- I currently work at McDonald's and have gained valuable experience working in a busy and fast-paced environment. I initially worked as a crew member and was recently promoted to the position of Crew Trainer.
Car Mechanic Assistant
1 Year- Assisted mechanics with repairs and maintenance tasks to support efficient workflow.
- I worked as a Car Mechanic Assistant, supporting the team with both practical and administrative tasks. This role provided me with valuable experience in customer service, communication and using IT systems.
- I used Microsoft Excel to record the jobs completed each day and create spreadsheets. I also assisted with generating receipts and supporting customers. Part of my role involved booking appointments and communicating with customers via mobile phone.
- Recorded and summarised details of jobs completed each day to ensure accurate tracking and reporting.
- Using Microsoft Excel to create and update spreadsheets.
- Entered and organised customer information in database.
- Created detailed customer receipts for all transactions.
- Provided assistance to customers regarding their enquiries.
- Booking customer appointments.
- Maintained professional communication with customers, addressing enquiries and providing information effectively.
- Ensured all records were systematically organised and updated.
Skills
Microsoft 365( Excel
Powerpoint
Access
Word)
Spreadsheet management
Data entry and data management
Document creation
Basic database skills
Technical issue resolution
IT system knowledge
Customer care
Transaction processing
Sales transaction management
Order fulfillment
Customer issue resolution
Team training initiatives
Mentoring new staff
Shift operational tasks
Shift coordination
Hygiene compliance knowledge
Service product expertise
Client relationship management
Service quality improvement
Team leadership
Staff leadership
Team motivation
Working under pressure
Fast-paced adaptability
Problem-solving
Organisational abilities
Time management
Attention to detail
Reliability and responsibility
Ability to follow instructions
Working independently
Digital communication
Internet and online safety awareness
Values alignment
Patience and endurance
Excellent communication skills
Teamwork and collaboration
Resilience under pressure
Public speaking
Team Leadership
Service quality improvement
Team motivation
Values alignment
Resilience under pressure
Table service standards
Public speaking
Team Leadership
Education
BTEC Level 3 National Extended Diploma - Information Technology
- Currently studying a Level 3 qualification in Information Technology.
- Programming, Computer systems, Software development, Digital technology, Cybersecurity concepts, Databases, Project management, Problem-solving, IT systems and applications
BTEC Level 2 Certificate - Information and Communication Technology (ICT)
- Completed a Level 2 qualification in ICT.
- Developing practical and theoretical IT skills.
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Creating documents and presentations, Spreadsheet creation, Data management, Digital communication, File management, Computer hardware and software, Basic IT troubleshooting, Online safety and security, Problem-solving using technology
GCSE - English, Mathematics, Science (Biology, Chemistry and Physics), Citizenship, Higher Project Qualification (HPQ)
Certification
In progress; try hack me (Soc analysis)
LANGUAGES
English – Professional working proficiency
REFERENCES
Available upon request.
DRIVING LICENCE
Full/Valid Driving Licence
Affiliations
- Playing cricket is my favourite hobby , in the summer time when the season comes i play from a cricket club on each Saturday, i love pets( rabbits, hens, and cats) except these i love travel and exploring
Timeline
Self-Employee
eBay
2026.07 - CurrentRead More
Langley College
BTEC Level 3 National Extended Diploma from Information Technology
2025.09 - 2026.09Read More
Slough & Langley College
BTEC Level 2 Certificate from Information and Communication Technology (ICT)
2024.09 - 2025.06Read More
Crew Trainer
McDonald's
2024.03 - 2026.09Read More
Slough & Eton Business and Enterprise College
GCSE from English, Mathematics, Science (Biology, Chemistry and Physics), Citizenship, Higher Project Qualification (HPQ)
2023.09 - 2024.07Read More
Car Mechanic Assistant
RS Auto Lead LTD
2022.01 - 2023.01Read More