Fahad Ali
Bolton,United Kingdom
Summary
Strategic project management professional with track record of stakeholder management, project planning and KPI delivery. Strong understanding of business drivers and financial reporting standards. Applies in-depth knowledge and understanding of client contracts to oversee and manage projects.
Experienced project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, streamline processes, and drive project success through strong communication and problem-solving skills. Adept at managing stakeholder expectations and mitigating risks to ensure project alignment with business objectives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Telecom Engineer
Dorsch Holding GmbH KSA
Riyadh, Saudi Arabia
07.2023 - 11.2024
- Directing the strategic execution of the Mobily Project in RCRC, entailing comprehensive management of the M2M SIMs operations, deployment of BRT Fibre Optic Networks, and establishment of Disaster Recovery Centre to elevate organizational resilience and telecom service delivery.
- Managed client expectations with professional, considered approach to projects.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Reported project status and financial updates to stakeholders and collected feedback.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Applied successful project management techniques to enable project delivery within budgetary and time constraints.
- Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
- Administering rigorous performance evaluations of M2M SIMs through systematic testing and troubleshooting processes, enhancing quality standards and customer experience.
- Overseeing the lifecycle of BRT Fibre Optics networks including ticketing, seamless handover processing, and coordination of regular meetings (weekly status, progress updates) while also facilitating site survey visits to affirm quality assurance.
- Steering the management of Disaster Recovery Centre (DRC) initiatives, including critical issues resolution, infrastructure installations, and comprehensive implementation phases, alongside providing augmented support to stakeholders for equipment setup.
- Orchestrating and managing an array of meetings on a daily, weekly, and monthly basis to maintain keen oversight of project scope and to ensure steadfast adherence to project timelines and goals.
- Commanding the overarching TSP project management, fortifying team cooperation, and ensuring continuous engagement across all project stages for seamless execution and delivery.
- Diligently supporting the adherence to contractual obligations, promoting a culture of compliance and integrity within project engagements to safeguard the company’s interests and uphold contractual commitments.
- Collaborated closely with IT departments, ensuring seamless integration of telecom systems.
- Led training sessions for junior engineers, fostering a knowledgeable workforce.
- Prepared detailed reports on project progress and status updates.
- Conducted signal testing for optimal network operation.
- Identified technical faults for swift resolution.
- Installed new hardware, resulting in enhanced communication channels.
- Designed telecom infrastructure to meet client needs.
- Facilitated team meetings, promoting effective communication among staff members.
- Provided customer support resulting in improved client satisfaction.
- Coordinated with vendors for procurement of high-quality telecom equipment.
- Performed diagnostic check-ups to detect and diagnose hardware and software issues.
- Incorporated quality assurance methodologies in controlling processes and products.
Performance Measurement Engineer
Advanced Communication and Electronics Systems
Riyadh and Dammam (Central and Easter Region), Saudi Arabia
01.2023 - 06.2023
Performance Measurement Engineer
Advanced Communications and Electronics Systems
Makkah, Madina and Jeddah (Western Region), Saudi Arabia
12.2018 - 12.2022
- · Worked in various fields (NOC, M2M SME (Wireless) & Radio Frequency)
- Engaged teams for troubleshooting, drove efficient resolution of issues.
- Delivered 24x7 technical support, monitored network performance, operations and maintenance of 2G, 3G, 4G & 5G Networks.
- Assigning teams to troubleshoot alarms for 2G, 3G, 4G & 5G technologies.
- Adhering to NOC SLA in resolving tickets to maintain high availability of services.
- Manage and track project timelines for account deck.
- Primarily support sales, account holders, outside vendors, end-users and field personnel to resolve all issues & disputes and provide follow-up to customers and senior level business executives.
- Worked closely with customers to address bill related details such as invoice departmentalization for seamless end of month reconciliation as well as educate and provide product knowledge that assists end-users with data reporting, identifying cost savings.
- Successfully created an official process across internal work groups & external vendors to delete double billing, stop duplication of invoices information and revamped vendor naming convention.
- Improved overall customer experience by 50%.
- In addition to being M2M SME, successfully manage other aspects of Wireless Business Support by consistently meeting and exceeding 2 hour Level Agreement for customer requests which include but are not limited to: provisioning new service, submitting cases to resolve major disputes, tracking & resolving billing issues/adjustments, equipment & upgrade orders, porting numbers (in & out), transfer ownership, add/suspend or cancel lines while maintaining monthly Confidential goal & Promotional Retention Program (PRP) offers to ensure customer has best equipment to meet their needs.
- Facilitate monthly account review meetings with Sales to discuss current account, timelines, support, coverage, equipment issues and provide feedback on customer relationships.
- Ensure all departmental goals are met through positive interaction by holding one on one meetings with appropriate management to give guidance and maintain daily strength for clear path forward.
- Vast Experience in the field of Radio Frequency.
- Maintained 2G. 3G, 4G & 5G KPI’s as per the client requirement.
- Checking coverage for Indoor solution to check the sufficient 2G, 3G, 4G & 5G Rx strength & Rx quality.
- Checking all values, handovers relating to neighbouring cells.
- Hands on experience of TEMS Investigation GSM ACTIX ANALYZER
- Prepared pre and post RF reports with KPI to assess the 2G, 3G, 4G & 5G RF Signal Strength and Signal Quality.
Regional Manager
Rawasi Al Bina Investment Holding Company
Riyadh, Saudi Arabia
01.2018 - 12.2018
- Lead and manage RF Implementation, site acquisition, Optimization and O&M teams for IBS.
- Coordinating with both vendor and internal team to complete the project in provided FC.
- Plan, manage, monitor and control work breakdown structure, staffing requirements, project schedule, resource allocation, communication plans, associated quality plans and project budgets throughout the project lifecycle.
- Assess and manage project risks and resolve outstanding issues in consultation with the senior management / Client while ensuring timely decisions to assure successful project implementation with agreed timelines and quality specifications.
- Maintaining daily updates for ongoing projects throughout region for a particular vendor.
- Attending regular meetings with customers and vendors resolving team and vendor issues on regular basis.
- Generating quality evaluation reports based on regular data analysis.
- Maintain efficient and smooth working relationship with inline departments including Site Acquisition, Procurement, Logistics and Finance.
- Select and recruit project teams, subcontractor and consultants.
- Manage quality audit and acceptance testing with subcontractors and clients.
- Worked in different capacities for managing Installation, Implementation a project from the time of providing PIP to getting a certain site PAT'ed onwards to getting the site AS-BUILT'ed
- Demonstrated strong work ethic and dedication to responsibilities, leading to opportunities to contribute to various projects with major vendors in Saudi Arabia, including Nokia and Ericsson, as well as serving as a key collaborator for the leading operator, STC (Saudi Telecom Company).
- Getting the floor plan approved while coordinating with the site owners and design team to achieve the coverage as per the vendor standards.
- Solving different problems during Installation as they occur, attending regular meetings with Customer on different issues, meetings with vendors solution team to solve H/W ordering issues/Bugs Coordination with Installation Staff to solve different on site issues.
RF Optimization Engineer
Rawasi Al Bina Investment Holding Company
Madina, Saudi Arabia
09.2016 - 12.2017
- Responsible for RF Planning, Engineering & Optimization.
- Ensures project schedules are met and within budgetary guidelines.
- Analyses statistical & performance data before Implementation. Conducts Initial optimization of the newly introduced cell site into the network and responsible for follow-on optimization.
- Identifies, develops & presents RF Planning & Engineering methodologies to company Staff. Make recommendations to resolve problems.
- Co-ordinates with division staff; prepares hand-over/transition documents & plans.
- Develops weekly reports of all Department Activities.
- Ensures compliance with all company, Division, & Dept. procedures & policies.
- To monitor and manage the RF network planning and optimization.
- To liaise with Vendors on all matters relating to RF expansion requirements, ongoing optimization and network quality.
- Liaise with other divisional staff, vendors and contractors on the timely completion.
- Lead, manage and develop the RF staff through clear direction and performance management to ensure individual performance is aligned to goals and objectives.
- The Senior Technical Management is kept up to date with regular progress reporting, with issues of significance being flagged.
- Assist in the Management of exposure to suppliers and vendors to negotiate terms and engagement of services.
- Works very much in an environment conducive to creative problem solving and well researched planning, with responsibility being to gain maximum advantage from the current network.
- Optimize the network to ensure high standards of RF network quality are established and maintained.
- Prioritizes work requirements, provides input to decisions on outsourcing solutions and ensures quality of final products.
- Performed Walk test to verify status of network coverage in-building and commercial establishment.
- Performed Site survey, site selection, site planning, site layout and RF propagation test for GSM, WCDMA & LTE network.
- Completed Walk Test, and RF optimization.
- Performed reporting in Actix analyser and MapInfo for 2G, 3G, and 4G. RX LEVEL, RX QUALITY, CARRIER LOCKS, CELL ID etc.
- Antenna Verifications by TEMS in order to know coverage.
- Performed Throughput Test in 3G and 4G.
- Performed Spillage test.
- Performed Handover Test.
- Handled the task for taking the various parameters like Rx level, Rx Quality using TEMS INVESTIGATION.
- Done RF walk test in DEDICATED/IDLE mode along with SHORT & LONG CALLS, Carrier Lock in 3G and done 2G, 3G & 4G walk testing using TEMS.
- Analysis of RF interference, Call drops, Handover failures.
Network Engineer
Ministry of Education
Madina, Saudi Arabia
03.2015 - 08.2016
- Worked as Network Engineer.
- Managed Installations and Configuration CISCO equipment.
- Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of Network.
- Put in place traffic filters through the use of IP access lists.
- Windows Installation (Windows 7, Windows 8, Windows 10 & Windows 11).
- Formatting PCs, Laptop.
- Hardware Solutions (Any Hardware change in PC or laptop).
- Software & Driver Solutions (Any software and Drivers installation, Update, Troubleshoot).
- Troubleshooting.
- Can create user in Domain by Physical or Mac address.
- Printer Solutions (Wireless Printers problems, IP problems etc.)
- Trunking, Installation and switching.
- Managing Video Conference room for Meetings.
Education
Bachelors of Engineering - Telecimmunications
Mehran University of Engineering and Technology
Jamshoro 01.2011 - 10.2015
Skills
- Decision making capacity
- Risk analysis techniques
- Client relations
- Meeting facilitation
- Change implementation
- Performance tracking
- Resource scheduling
- Contract negotiation
- People Management
- Compliance awareness
- Leadership in team settings
- Influential communication
- Networking proficiency
- Time management efficiency
- Professional integrity
- Telecommunications
- Microsoft Office Suite
Career Professional Development:
- Understanding of Networks/Internet
- Work on Switches, Cisco Routers
- Customer Service
- Cultural awareness
- Team Leadership
- Relationship Management
- Equipment Maintenance
- Strategic planning
- Implementing network infrastructure
- Troubleshooting network issues
- Conducting site surveys
- Configuring telecom equipment
- Project Management
- Managing vendor relationships
- Performing quality assurance tests
- Documenting network configurations
Languages
English
Native language
English
Fluent
Arabic
Fluent
Urdu
Native
Sindhi
Native
Punjabi
Advanced
Affiliations
- Passionate cricket player with experience in teamwork, strategy, and competitive play.
- Enthusiastic gamer, fostering skills in problem-solving, critical thinking, and collaboration in multiplayer environments.
Accomplishments
- Managed and oversaw the operation and maintenance project for telecommunications and information technology for the Royal Commission of Riyadh City, specifically focusing on the Metro and Bus Rapid Transit (BRT) projects.
- Has successfully completed Implementation Mega project for New Ministry of Hajj (Makkah) and other major projects include Royal Palaces in Safa, Mina & Diyafah (Makkah) & Diwan Palace Madina, National Guard Hospital Madina, Governor House Madinah, Taibah University, Prince Muhammad Bin Abdul Aziz Airport Madina.
- King Abdullah Stadium (Jeddah) was another major successful achievement while working for (Ericsson), other major WT projects including King Fahad Medical City Riyadh, Jabal Omer Makkah, Hilton and Safwa towers Makkah.
Experience with Major Projects
Certification
- Hands on Experirence on Wireshark
- Radio Frequence & Core Networks Engineering
- CCNA Modules
- Winter Internship program 2013 on Humanoid Robot
- MS Office
Membership of Internationally Recognized Organization
- Registered in Saudi Council of Engineers
- Registered in Pakistan Engineering Council
References
References available upon request.
Timeline
Telecom Engineer
Dorsch Holding GmbH KSA
07.2023 - 11.2024
Performance Measurement Engineer
Advanced Communication and Electronics Systems
01.2023 - 06.2023
Performance Measurement Engineer
Advanced Communications and Electronics Systems
12.2018 - 12.2022
Regional Manager
Rawasi Al Bina Investment Holding Company
01.2018 - 12.2018
RF Optimization Engineer
Rawasi Al Bina Investment Holding Company
09.2016 - 12.2017
Network Engineer
Ministry of Education
03.2015 - 08.2016
Bachelors of Engineering - Telecimmunications
Mehran University of Engineering and Technology
01.2011 - 10.2015
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