Faeza Qayyum
High Wycombe,Buckinghamshire
Summary
Dedicated and friendly professional with extensive expertise in hospitality within healthcare settings, demonstrating exceptional time management and ethical conduct. Proficient in dental terminology and CRM software, ensuring efficient front-desk operations and patient confidentiality. Adept at managing inventory, utilising social media platforms, and delivering outstanding customer service. Committed team player with a strong understanding of telephone systems and front-desk etiquette.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Dental Receptionist
Crendon Dental Centre
High Wycombe
01.2024 - Current
- Liaised effectively between dentist and patients for clear communication.
- Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
- Streamlined administrative processes for improved office efficiency.
- Utilised dental software proficiently to maintain accurate records.
- Provided excellent customer service, improving patient satisfaction rates.
- Maintained tidy and organised reception area for professional appearance.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
- Handled phone calls, resulting in effective communication with patients.
- Escalated complex issues promptly to relevant staff members, ensuring speedy resolutions.
- Ensured confidentiality of patient data by following regulations diligently.
Customer Trading Assistant
Sainsburys Supermarket Ltd
High Wycombe
12.2020 - 01.2024
- Maintained updated knowledge of product trends, resulting in better advisory services provided to customers.
- Demonstrated flexibility whilst working under pressure managing multiple tasks simultaneously without compromising on quality of work delivered.
- Participated actively in weekly meetings, presenting insightful feedback and suggestions.
- Responsible for following legal procedures which includes code-checking all grocery/non-grocer products.
- Providing highly driven customer service to the highest standard to gain iCare points through the customer service providence,
- Organised displays to promote inventory and encourage customer purchases.
- Identified discrepancies in stocks through regular inventory management.
- Inspected products for damages and expiry dates before processing refunds.
Education
GCSEs -
The Highcrest Academy
09.2013 - 01.2019
A-Levels - Health and Social Care
The Highcrest Academy
/2019 - /2021
A-Levels - Travel and Tourism
The Highcrest Academy
/2019 - /2021
Skills
- Hospitality in healthcare
- Time management expertise
- Ethical conduct understanding
- Dental terminology proficiency
- Microsoft office suite proficiency
- Social media platform usage
- Front-Desk etiquette application
- Telephone system operations
- Patient confidentiality awareness
- Customer Service
- Team player
- Inventory management
- CRM Software proficiency
Affiliations
- Dance and Choreography
References
References available upon request.
Timeline
Dental Receptionist
Crendon Dental Centre
01.2024 - Current
Customer Trading Assistant
Sainsburys Supermarket Ltd
12.2020 - 01.2024
GCSEs -
The Highcrest Academy
09.2013 - 01.2019
A-Levels - Health and Social Care
The Highcrest Academy
/2019 - /2021
A-Levels - Travel and Tourism
The Highcrest Academy
/2019 - /2021
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