Fadwa Abu Naaj
West London
Summary
A highly skilled professional with expertise in communication, interpersonal relations, and customer service. Demonstrates strong leadership qualities and teamwork skills, complemented by experience as an interpreter. Organised and proficient in time management, with advanced IT skills and public speaking abilities. Committed to leveraging these competencies to drive success in future career endeavours.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work history
Career for Asperger teenage child
Local Authority
London, United Kingdom
12.2024 - 04.2025
- Facilitated independent living for children through tailored support strategies.
- Provided practical assistance and emotional support to enhance individual and family wellbeing.
- Guided children in managing feelings and frustrations to promote resilience.
- Advocated for children's needs within educational settings, ensuring access to appropriate resources.
RECEPTIONIST
Portobello Business Centre
01.2021 - 01.2022
- Greeting and signing in those that entered the centre.
- General reception duties such as answering calls, faxing and emails.
- Provide advice and assistance for Arabic Community.
- Provide information to the clients and informed them about the organization's activity.
- Provide the necessary information for the clients, depending on their needs and tailored for their cases.
- Resolve customers' problems and dealing with their complaints.
CUSTOMER SERVICE
Mary's Living & Giving Shop for Save the Children
03.2017 - 01.2018
- To assist and serve customers.
- Providing a service of the highest standard.
- To assist with processing stock, including sorting, steaming, pricing, and hanging of donated items.
- To be involved with the till operation and the handling of cash.
RECEPTIONIST
Westminster College
01.2016 - 01.2017
- Provide administrative support to the front desk, faxing, badges, mail, fax.
- Communication with students and visitors.
Controller Reservation
Kensington Car Services
01.2013 - 01.2015
- Receiving calls, taking messages and routing correspondences.
- Making reservations for customers based on their various requirements.
- Checking an availability for transportation on the customers' desired travel dates.
- Assuring all servicing work is carried out correctly, completely and on time.
- Scheduling work to meet customer needs.
- Ensuring that all works complies with DVSA health and safety, as well as company standard.
INTERPRETER & TRANSLATOR
Self- Employed
London, United Kingdom
01.2008 - 01.2013
- Interpreting and translating in the health care environment.
- Providing advice and assistance for theArabic Community.
- Advising on immigration, welfare benefits and referrals to appropriate organisations.
PERSONAL FINANCE MANAGER & BANK FINANCIAL ADVISOR
Arabic Banking corporation
Amman, Jordan
01.1995 - 01.2008
- Develop and maintain knowledge of bank products and services.
- Sell Bank Products and assist customers in understanding business procedures.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
- Developed comprehensive financial reports for top management review.
- Trained staff on finance-related matters, improving overall understanding and performance.
- Prepared client quotes and invoicing to create stable cash flow.
Education
BA - Performing Arts
Yarmouk University
Jorand 01.1990 - 01.1994
Skills
- Strong Communication Skills
- Excellent interpersonal and customer service skills
- Leadership Qualities
- Team Working Skills
- Interpreter Experience
- Organized
- Time Management
- IT Skills
- Public speaking
training and cerficication
- Self-development: Customer Service Course, Richmond College, 09/01/23, 01/31/24
- Community Interpreting Course Level 3, South Thames College, 09/01/22, 05/31/23
- VTCT Level 1 Award in Employability Skills, Strive Training, 01/01/19, 12/31/19
- NCFE Certificate (Level 2) in Principles of Business Administration, Westminster College, 01/01/17, 12/31/17
- AAT Certificate (Level 1) Accounting (QCF), Westminster College, 01/01/16, 12/31/17
Languages
Arabic
Advanced (C1)
References
References available upon request.
Timeline
Career for Asperger teenage child
Local Authority
12.2024 - 04.2025
RECEPTIONIST
Portobello Business Centre
01.2021 - 01.2022
CUSTOMER SERVICE
Mary's Living & Giving Shop for Save the Children
03.2017 - 01.2018
RECEPTIONIST
Westminster College
01.2016 - 01.2017
Controller Reservation
Kensington Car Services
01.2013 - 01.2015
INTERPRETER & TRANSLATOR
Self- Employed
01.2008 - 01.2013
PERSONAL FINANCE MANAGER & BANK FINANCIAL ADVISOR
Arabic Banking corporation
01.1995 - 01.2008
BA - Performing Arts
Yarmouk University
01.1990 - 01.1994
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