Summary
Overview
Work history
Education
Skills
Websites
Languages
Microsoft office
References
Timeline
Generic

Fadilah Murad

Bournemouth,Dorset

Summary

A multi-lingual, sport enthusiast, resilient, positive and organised with a wide range of customer service knowledge and experience. Self-motivated and used to working in high-pressured environments. Now looking for a role, following a career change, that will provide a challenge and open doors to new experiences. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Currently holds a Level 3 Award in Residential Letting and Property Management (ARLA) now seeking a Lettings Negotiator or Property Assistant role to contribute professionalism, energy, and a collaborative mindset.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Hairdressers/Receptionist

London Hair and Beauty
London
04.2014 - 10.2017
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Maintained accurate and up-to-date records for smooth handovers.

Hairdresser/Stylist

The college of Enfield and Northeast London
London, England
05.2018 - 08.2022
  • Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
  • Participated actively in product knowledge sessions; boosted up-selling success rate.
  • Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
  • Responded effectively to client complaints, retaining their trust and patronage.
  • Registered client information on database to schedule follow up appointments.
  • Conducted comprehensive client consultations to tailor services to individual needs.

Client Services & Lettings Administrator

Local Estate Agency
Bournemouth , DOR
03.2024 - 05.2025
  • Key Responsibilities & Achievements

    Supported lettings team with administration, tenant referencing, and compliance documentation, ensuring adherence to industry regulations and company policies.
    Maintained confidentiality when handling sensitive tenant and landlord information, fostering trust and professionalism.
    Tenant & Landlord Communication
    Acted as first point of contact for tenants and landlords via phone, email, and face-to-face interactions, providing clear guidance on tenancy matters.
    Handled over 50 inbound calls daily, resolving queries promptly and delivering high levels of customer service.
    Built and nurtured strong landlord-tenant relationships, contributing to consistently high satisfaction and retention rates.
    Property Coordination & Diary Management
    Scheduled and coordinated viewings and valuations, ensuring efficient time management for negotiators and minimal disruption for tenants.
    Move-Ins, Move-Outs & Maintenance
    Oversaw smooth move-in and move-out processes, ensuring all compliance checks, inventories and key handovers were completed accurately and on time.
    Managed maintenance requests and liaised with contractors, leading to faster response times and improved tenant experiences.
    Rent & Arrears Management
    Monitored rental payments, addressed arrears, and facilitated resolution of late payments, maintaining healthy landlord cash flow and tenant accountability.
    Marketing & Listings Management
    Maintained up-to-date property listings across CRM platforms and online portals, ensuring accurate, appealing and timely marketing of available properties.
    Managed portfolio of rental properties simultaneously, demonstrating strong organisational skills and attention to detail.

Education

Level 3 - Award in Residential Letting And Property

ARLA
Bournemouth, Dorset
11.2022 - 12.2023

Level 3 NVQ - Diploma in Hairdressing

College of Haringey, Enfield And North East London
London
09.2012 - 08.2013

Level 2 - Diploma in Hairdressing

College of Haringey, Enfield And North East London
London
09.2009 - 07.2010

Level 2 - Adult Literacy

Barnet And Southgate College
London
09.2007 - 07.2008

Skills

  • Strong sense of Business acumen
  • Customer service
  • Fluent in Arabic / Kurdish
  • Administration
  • Excellent organisational skills
  • Adaptability
  • Goal-orientated
  • Negotiation abilities
  • Experienced client engagement
  • Communication
  • Letting Valuation
  • Property Marketing
  • Property management
  • Residential Lettings
  • Conduct Property Viewings

Languages

Arabic
Fluent
kurdish
Fluent
English
Fluent

Microsoft office

  • Outlook
  • Word
  • Excel
  • Power Point

References

References available upon request.

Timeline

Client Services & Lettings Administrator

Local Estate Agency
03.2024 - 05.2025

Level 3 - Award in Residential Letting And Property

ARLA
11.2022 - 12.2023

Hairdresser/Stylist

The college of Enfield and Northeast London
05.2018 - 08.2022

Hairdressers/Receptionist

London Hair and Beauty
04.2014 - 10.2017

Level 3 NVQ - Diploma in Hairdressing

College of Haringey, Enfield And North East London
09.2012 - 08.2013

Level 2 - Diploma in Hairdressing

College of Haringey, Enfield And North East London
09.2009 - 07.2010

Level 2 - Adult Literacy

Barnet And Southgate College
09.2007 - 07.2008

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Fadilah Murad