Fabrice Pascal
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Lead Community-manager
Housing Association
01.2023 - 11.2023
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Organized office files, including new tenant applications.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Demonstrated ability to work effectively as part of a team to achieve key business goals.
Community Manager
Ouranos
01.2022 - 03.2022
- Responsible for building and managing the online and offline community for a crypto project, ensuring engagement, and fostering a positive community culture.
- Responsible for providing support to the project's users, answering questions, and resolving issues related to the project.
- Responsible for managing the project's social media accounts and creating engaging content to increase community engagement and attract new members.
- Responsible for promoting the project to new and existing communities and increasing brand awareness through online engagement
Education
Bachelor of Science - Information Technology
CompTIA
London, United Kingdom04.2018
Bachelor of Science - Management Information Systems
West London University
London, United Kingdom09.2013
Skills
- Attention to Detail
- Problem Solving
- Blockchain Technology
- Critical Thinking
Time Management
- Complaint Handling
- Customer Service
- Technical Support
- Conflict Resolution
- First Call Resolution
Accomplishments
- Good understanding of DeFi, IDOs, NFT and Web3
- Crypto investor and enthusiast
Languages
English
Native language
French
Proficient
C2
Timeline
Lead Community-manager
Housing Association
01.2023 - 11.2023
Community Manager
Ouranos
01.2022 - 03.2022
Bachelor of Science - Information Technology
CompTIA
Bachelor of Science - Management Information Systems
West London University
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