Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FABIOLA SAMBA-PANZA

Glasgow

Summary

A skilled and knowledgeable project support professional with more than 5 years of customer service experience in the supply chain. Adept at building key relationships with stakeholders at all levels, demonstrated through professional resilience and commercial understanding. Able to demonstrate superb communication skills, engaging with a range of stakeholders at all levels to ensure high levels of quality, service, and productivity. I possess bilingual capabilities, with a continual interest in developing myself both professionally and personally. Seeking a new and challenging professional opportunity to demonstrate proven and measurable knowledge in project management. Additional proficiency in the delivery of an outstanding quality of work, while meeting demanding deadlines and adhering to business requirements. Proven knowledge of process methodology, and the ability to develop or improve processes. Certain to add immeasurable value to any company.

Overview

7
7
years of professional experience

Work History

CUSTOMER SPECIALIST

Whyte & Mackay
Glasgow
01.2023 - Current
  • Processing orders through the ERP system Tropos
  • Liaising with internal and external stakeholders to meet order requirements and OTIF goals
  • Monitoring orders from account setup to postdelivery, ensuring all elements are in place for dispatch
  • Completing appropriate documentation in line with HMRC legislative requirements
  • Investigating post-dispatch issues and initiating claims processes/credit notes
  • Acting as the central point of contact for a set of allocated accounts

SUPPLY CHAIN COORDINATOR

Glen Turner Ltd
Bathgate
06.2022 - 12.2022
  • Processed sales orders and produced export documentation.
  • Developed and maintained supplier relationships to ensure timely delivery of goods.
  • Organized transport for dispatches, and managed returns.
  • Dealt with customer inquiries (B2B).
  • Liaised with sister companies to ensure dispatch deadlines are met.
  • Managed supply chain administration and reporting.
  • Resolved customer complaints and ensure satisfaction.

QUALITY COORDINATOR

PCT Group Ltd
Glasgow
01.2021 - 01.2022
  • Implemented ISO 9001 on the French PCT site (Victory France)
  • Created procedures and processes for ISO 9001 compliance

SUPPLY CHAIN PLANNER

SNCF
Paris
08.2018 - 04.2020
  • Coordinated wagon sorting operations, and allocated resources for train departures.
  • Managed real-time solutions for operational issues.
  • Collaborated with logistics teams to guarantee timely arrival of trains at final destination.

Education

MICROCREDENTIAL CERTIFICATE - PROJECT MANAGEMENT

The Open University
Glasgow
02-2025

Master's Degree in Logistics - Logistics And Supply Chain Management

Ecole Supérieure De Génie Logistique, Promotrans
Paris
07-2019

BACHELOR'S DEGREE - LOGISTICS MANAGEMENT

Université de Reims Champagne
Reims
01.2017

HIGHER TECHNICIAN CERTIFICATE - BUSINESS UNIT MANAGEMENT

Lycée Henri Bergson
Paris
01.2015

Skills

  • Project management expertise
  • Stakeholder management
  • Attention to detail
  • Problem-solving skills
  • Team collaboration
  • Account management
  • Project planning
  • Supply chain management
  • Risk assessment
  • Negotiation skills
  • Analytical thinking
  • Adaptability
  • Organizational skills

Languages

  • French
  • English

Timeline

CUSTOMER SPECIALIST

Whyte & Mackay
01.2023 - Current

SUPPLY CHAIN COORDINATOR

Glen Turner Ltd
06.2022 - 12.2022

QUALITY COORDINATOR

PCT Group Ltd
01.2021 - 01.2022

SUPPLY CHAIN PLANNER

SNCF
08.2018 - 04.2020

MICROCREDENTIAL CERTIFICATE - PROJECT MANAGEMENT

The Open University

Master's Degree in Logistics - Logistics And Supply Chain Management

Ecole Supérieure De Génie Logistique, Promotrans

BACHELOR'S DEGREE - LOGISTICS MANAGEMENT

Université de Reims Champagne

HIGHER TECHNICIAN CERTIFICATE - BUSINESS UNIT MANAGEMENT

Lycée Henri Bergson
FABIOLA SAMBA-PANZA