Summary
Work history
Education
Skills
Timeline
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Fabiola Nsinga

Essex,UK

Summary

Dedicated executive administrative professional with a strong background in operations within the legal and property sectors, coupled with proven expertise in sales. Skilled in delivering exceptional customer service, meticulous organization, and adept project management. Known for attention to detail and adept interpersonal skills, proactive work ethic which facilitates seamless collaboration with clients and colleagues.Thrives under pressure in high tempo environment to meet tight deadlines.

Work history

Customer Sales Associate

Reiss (Flagship store) FTC, part time
London, UK
07 2023 - 01 2024
  • Greeting and assisting customers
  • Providing premium experience tailored to customer's needs
  • Demonstrate in-depth understanding of the brand and products
  • General shopkeeping
  • Upholding aesthetic norms
  • Serving as a brand ambassador
  • Building a rapport/ relationship with customers
  • Consulting clients on how to wear our products
  • Styling customers
  • Assisting with styling mannequins and creating outfit stories

Legal Operations Assistant

Axiom DWFM
London, UK
09 2022 - 09 2023
  • Assisting the C.O.O. with managing workload, calendar, communications, business data, meetings, filing and general office admin
  • Monitoring the firm’s incoming enquiries emails
  • Diary management
  • Typing letters and documents
  • Assisting with the preparation of reports and statistics for the HR, operations, and training arm
  • Managing relationships between different legal departments
  • Liaising with the firm’s marketing, finance, and I.T. teams
  • Liaising/communicating effectively with all levels of management and some of the firm’s key suppliers
  • Assisting with work on the firm’s regular special projects
  • Using Excel for on monthly head count report data entry
  • Handling confidential documents such as executing offer letters, requesting and filing onboarding documents including contracts of employment
  • Coordinating interviews and meetings
  • Using HR systems such as Bob to manage employees time off
  • Managing the work experience programme
  • Attention to detail in conducting 1,000 confidential conflict checks during law form merger of global law firm
  • Overseeing exit interviews
  • Posting job roles on various platforms
  • Reviewing over 100 trainee solictor applications
  • Conducting compliance checks such as DBS prior to employment
  • Researching and composing an article on the importance of onboarding to be posted on company's LinkedIn page
  • Prioritised incoming communications to filter out basic requests and minimise disruptions through companies email inbox
  • Liaised with vendors and suppliers for timely delivery fot basic office supplies such as business cards, letter heads etc

PA

R K Capital
London , UK
04 2022 - 09 2022
  • Working as an assistant for a newfound company which specialises in sub-letting properties
  • Sourced properties for clients/tenants based on their specific requirements
  • Scheduled viewings and appointments on a weekly basis
  • Answered clients' questions about changes they wanted to make to the agreements
  • Keeping a detailed account of all tenants' agreements with each property - from duration of tenancy to their monthly rent
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices
  • Booked hotels, travel and entertainment
  • Documented data using Excel spreadsheets and stored important records on database
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules
  • Answered 10+ daily phone calls, directing enquiries to relevant staff and relaying detailed, accurate messages
  • Developed database and filing system efficacy to improve ease of use

Customer Service Assistant

Le Wouri Ltd
London , UK
06 2019 - 03 2022
  • Build sustainable relationships and trust with customer accounts through interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs
  • Multi-tasked to keep customer service levels at optimal capacity during peak times
  • Applied conflict management strategies to deescalate upset customers

Education

Data Technician - Higher Level Business Certificate

Multiverse Education
09/2022 - 09/2023

Btec Business -

USP Seevic
09/2020 - 02/2022

GCSE -

The Bromfords School and Sixth Form College
10/2019 - 07/2020

Leadership and Management Certificate - Project Management

Rotary Programme
10/2021 - 02/2022

Skills

  • I am fluent as I am native
  • Microsoft Excel Proficiency - inputting data into spreadsheet with accuracy and detail
  • Great written and verbal communication to sustain positive relationships with internal and external stakeholders ie colleagues and clients
  • Using initiative in proritising tasks as well as multitasking
  • Project Management and multitasking in organising work experienc programme
  • Data entry in monthly head count report while managing deadlines
  • Diary management
  • Social media management
  • Confidentiality and discretion in filing onboarding documents when recruiting new staff; DBS checks
  • Problem-solving
  • Customer relations

Timeline

Customer Sales Associate

Reiss (Flagship store) FTC, part time
07 2023 - 01 2024

Legal Operations Assistant

Axiom DWFM
09 2022 - 09 2023

PA

R K Capital
04 2022 - 09 2022

Customer Service Assistant

Le Wouri Ltd
06 2019 - 03 2022

Data Technician - Higher Level Business Certificate

Multiverse Education
09/2022 - 09/2023

Btec Business -

USP Seevic
09/2020 - 02/2022

GCSE -

The Bromfords School and Sixth Form College
10/2019 - 07/2020

Leadership and Management Certificate - Project Management

Rotary Programme
10/2021 - 02/2022

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Fabiola Nsinga