Fabio Daniel Rodrigues Goncalves
Bishopsworth ,Somerset
Summary
A organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. I approach each day and unique challenges with enthusiasm, patience and humor.
Overview
10
10
years of professional experience
Work history
Sales Consultants
Safestore
Bristol
04.2024 - Current
- Managed client reservations, ensuring accurate booking details.
- Managed client accounts for enhanced customer satisfaction.
- Handled debt cases professionally maintaining good relationships with clients.
- Handled telephone enquiries professionally, facilitating effective communication.
- Tracked business performances.
- Conducted sales calls to prospective customers with over 50% conversion rate.
Freelance Labourer
Consort
Bishopsworth, Bristol
08.2023 - Current
- Adhered to site health and safety guidelines, maintaining safe, secure working environments.
- Dug holes, trenches and ditches at desired locations to exact specifications.
- Complied with health and safety regulations during operation of equipment.
- Assisted project progress by providing reliable labouring support to various site teams.
- Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
- Enthusiastically picked up various labouring and construction tasks across site to aid team success.
- Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision.
Front of House Team Member
The Tythings
Bishopsworth , Summerset
09.2022 - 11.2023
- Elevated guest experiences by delivering tailored, personalised customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Creating promotional posters for upcoming sporting events being televised at the establishment
Lead Bartender
The Harefield Pub
Harefield, Hillingdon
10.2019 - 09.2022
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Followed food safety and hygiene requirements to protect guests.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
Food and Beverage Assistant
Crowne Plaza Hotel
Beaconsfield , Buckinghamshire
07.2017 - 08.2019
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Stored and carefully handled stock to minimise wastage.
- Covered front-of-house reception with excellent presentation.
- Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
- Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Answered phones and entered reservation requests into system promptly and accurately.
Kitchen Assistant
Denham Manor Care Home
Denham, Buckinghamshire
08.2015 - 04.2017
- Duties consisted of handling food preparations, arranging dining rooms, cleaning duties etc.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Helped chefs with requisitioning stock within budget requirements.
- Took orders and portioned food for delivery to client tables.
- Created daily activity programs for our residents.
Education
Diploma of Higher Education - Law
De Montford University
Leicester, Leicestershire07.2018
A-Levels -
Uxbridge college
Uxbridge, Hillingdon08.2016
GCSEs -
Chalfont’s Community College
Chalfont St Peter, Buckinghamshire08.2013
Skills
- Customer service experience
- Effective sales techniques
- Interpersonal skills
- Efficient under pressure
- Point Of Sale operation systems
- Time management
- Reservation management
- Record-keeping
- Event Coordination
- Data Entry
Languages
Portuguese
Native
Timeline
Sales Consultants
Safestore
04.2024 - Current
Freelance Labourer
Consort
08.2023 - Current
Front of House Team Member
The Tythings
09.2022 - 11.2023
Lead Bartender
The Harefield Pub
10.2019 - 09.2022
Food and Beverage Assistant
Crowne Plaza Hotel
07.2017 - 08.2019
Kitchen Assistant
Denham Manor Care Home
08.2015 - 04.2017
Diploma of Higher Education - Law
De Montford University
A-Levels -
Uxbridge college
GCSEs -
Chalfont’s Community College
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