Fabio Benedict Mancari
swindon,Wiltshire
Summary
Dedicated professional with expertise in complaint handling and customer service, demonstrating strong empathy and successful up-selling techniques. Proficient in till and cash handling, returns processing, and stock counting, ensuring efficient operations and customer satisfaction. Committed to leveraging skills to enhance service quality and contribute to organisational success.
Hard-working sales assistant with strong organisational skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sales assistant
TK Max
Swindon, Wiltshire
2023.05 - 2024.08
- Assisted customers with product selection for optimal satisfaction.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled queries and complaints efficiently to enhance customer service experience.
- Utilised excellent communication skills to provide detailed product information.
- Demonstrated products effectively leading to increased sales conversions.
- Collaborated effectively with team members to meet sales targets.
- Maintained clean and well-organised displays to foster a welcoming store environment.
- Operated cash registers with accuracy and processed cash and card transactions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Conducted daily inventory checks to manage stock levels accurately.
- Monitored trends in consumer behaviour with keen attention to detail.
- Provided thoughtful advice and product recommendations based on customers' needs and concerns.
Car valet
Self employed
Swindon, wiltshire
2022.05 - 2023.04
- Delivered thorough interior and exterior cleaning for a fresh vehicle presentation.
- Achieved gleaming results with careful hand washing of cars.
- Applied protective treatments to vehicles' surfaces for increased longevity of cleanliness.
- Pushed for higher standards in car detailing practices, leading to consistent high-quality outcomes.
- Performed deep upholstery cleaning, leaving interiors smelling fresh and clean.
Prospect charity volunteer
National Citizen Service (NCS)
Swindon, Wiltshire
2022.01 - 2022.05
- Addressed group behavioural issues and promoted fun, safety and inclusivity.
- Factored-in abilities, needs and interests of participants in the development of events and programmes.
- Transported and escorted programme participants to and from activities and on field trips.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
Education
Undergraduate Degree - International Relations and Politics
University of Portsmouth
Portsmouth 2024.09 -
A-Levels - Sociology, History, and Religion Philosophy & Ethics
Commonweal Sixth Form
Swindon, Wiltshire 2022.09 - 2024.07
GCSEs - Eng LIT/LANG, Maths, Double Science, History, Sociology, Religion Philosophy and Ethics
Lydiard Park Academy
Swindon, Wiltshire 2021.09 - 2023.06
Skills
- Customer Service
- Cash register operations
- Point of sale systems
- Successful up-selling
- Returns processing
- Stock counting
- Money management
- Complaint handling
- Strong empathy
Affiliations
- Football, Basketball, Swimming, Tennis, Going to the Gym, Reading Comics & Manga, Hiking, Politics and Philosophy
Languages
Italian
Beginner
Certification
I have 3 Alevels, a national citizenship certificate, and 8 GCSE's.
Accomplishments
I was the team captain for both my college and amateur basketball teams. I also got appointed as a youth coach for both of these teams.
I was also recognised multiple times during GCSE and A-level Education for my hard work on homewrok and during exam periods.
Timeline
Undergraduate Degree - International Relations and Politics
University of Portsmouth
2024.09 -
Sales assistant
TK Max
2023.05 - 2024.08
A-Levels - Sociology, History, and Religion Philosophy & Ethics
Commonweal Sixth Form
2022.09 - 2024.07
Car valet
Self employed
2022.05 - 2023.04
Prospect charity volunteer
National Citizen Service (NCS)
2022.01 - 2022.05
GCSEs - Eng LIT/LANG, Maths, Double Science, History, Sociology, Religion Philosophy and Ethics
Lydiard Park Academy
2021.09 - 2023.06