Fabio Toussaint
London
Summary
Dedicated Head Doorman with a strong background in front-of-house operations. Delivers exceptional customer service while ensuring safety and security. Utilises conflict resolution and team coordination skills to maintain a welcoming environment. Oversees bag inspections and ID verification, ensuring compliance with venue policies, and monitors CCTV systems to proactively identify and address potential issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Doorman
Embargos
London
10.2012 - 04.2026
- Welcoming guests while enforcing ID and age verification procedures for 600+ guests a night, along with using digital devices to scan tickets or clipboards with guests' names on them in non-alphabetical order
- Perform thorough bag inspections and usage of ID Scanners to fall in line with venue safety policies
- Communicated with guests and thelocal community to enhance guest experience and address concerns
- Managed high-energy crowds during concerts, themed nights, and peak weekend hours, ensuring crowd control and safety compliance
- Resolved conflicts calmly and efficiently, submitted incident reports to management, and liaised with Westminster City Council and the Metropolitan Police.
- Patrolled venue interior and exterior, performed safety checks before and after closing to ensure security
- Led teams of 5 to 15 in conducting routine safety checks and managing crowd control during peak hours
- Monitoring the CCTV system to identify and address any potential issues promptly
Health Care Worker
City & Health
London
09.2020 - 04.2021
- Patient Care and Support – Assisted patients with daily activities, including bathing, dressing, and mobility, enhancing their comfort and independence.
- Medical Equipment Handling – Using and maintaining healthcare equipment like hoists, blood pressure monitors, and mobility aids.
- Infection Control Procedures – Following hygiene protocols and PPE guidelines to prevent the spread of infections.
- Nutritional Assistance – Supporting patients with feeding, meal preparation, and dietary requirements.
- Record Keeping and Documentation – Updated patient records, care plans, and observations accurately to ensure continuity of care and facilitate effective communication.
- Manual Handling Techniques – Safely moving, lifting, and repositioning patients in accordance with health and safety guidelines.
- Team Collaboration – Collaborated with nurses, doctors, and other healthcare professionals to deliver quality patient care, contributing to a cohesive healthcare environment.
ICT Trainee
DMPM
02.2010 - 08.2011
- I merged clients' letters and data on Microsoft apps before printing them. I rearranged clients' data on a program called FoxPro, and I would proofread documents, checking for imperfections and errors, before getting confirmation from clients before printing. I would then go to the warehouse, folding the letters to the correct size, putting them with leaflets, and quality checking before final inspections.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Assisted with network installations and upgrades, improving connectivity and facilitating efficient communication channels.
- Participated in troubleshooting technical issues, contributing to a reduction in system downtime and increased productivity.
Education
Diploma of Higher Education - Introductory Diploma IT @ Work Level 2
Stanmore
London01-2011
GCSEs -
Queens Park Community School
London01-2006
Skills
- Crowd management
- Safety compliance
- First Aid certification
- Dynamic Decision-Making
- Situational Awareness
- Conflict resolution
- Time Keeping
- Teamwork or independence
- Communication
Certification
- Licensed SIA holder
- Emergency First Aid at Work Certificate
Hobbies and interests
My hobbies and interests include listening to music, cooking, playing video games, watching the NBA, NFL & NHL. I enjoy documentaries and TV shows of all genres. In my spare time during the summer, I do some garden work for my mum.
Timeline
Health Care Worker
City & Health
09.2020 - 04.2021
Head Doorman
Embargos
10.2012 - 04.2026
ICT Trainee
DMPM
02.2010 - 08.2011
Diploma of Higher Education - Introductory Diploma IT @ Work Level 2
Stanmore
GCSEs -
Queens Park Community School