Fabio Moffat-Rolfi

I currently work as a Passenger Service Agent for Dnata at Manchester Airport providing customer service for the most reputable and safest handling agent in the world. This company provide customer service for world class airlines such as Emirates, Qatar Airways, Etihad, Hainan Airlines, Lufthansa and learning some of the best qualities for customer service that make these airlines the highest rated. This job role has taught me teamwork, problem solving in sorting customers problems as well as responsibility, efficiency when working as part of my team and upholding Dnata's safety and high customer service standards.

I am currently part of the Manchester Airport Youth Forum for the Manchester Airport Group giving suggestions on current aviation issues that the airport faces. This involves giving my youthful perspective on noise abatement flight plan procedures, more sustainable aviation solutions such as SAF, Hydrogen aircraft, how the airport can cut down on its carbon emissions and more. Being on the forefront of change for the 3rd biggest airport in Britain has given me increased insight into the industry and issues that not only Manchester Airport faces but airports across the globe.

I was selected by British Airway's Emerging Talent department to be part of a group of 6 people out of thousands who applied to visit their British Airways City Flyer Office in East Didsbury, Manchester giving me insights into the brand identity and customer service expectations and skills of a world class flag carrier airline. British Airways also gave me experience in their complex systems and management of their daily operations which ensure aircraft depart as scheduled.

I worked in multiple aspects of the business including customer service helping people with booking coach tickets and directing confused passengers. I also got an insight into the operations side involving how the coaches avoid traffic and how the coach station staff communicate to the drivers. This gave me experience in a role involving the travel and tourism industry, customer service and logistics which are transferable to other roles and jobs. I got experience in a working environment and working in a team which supported all members and worked productively. 19th – 23rd February 2024.

Consultancy Support Officer for P3od LTD. My main roles of responsibility were creating, filing and storing confidential HR documents, managing directors diaries, dealing with customer emails and inquiries and additional office duties. July – September 2022, July – September 2023 (summer work). I also typed up documents, created excel spreadsheets and created a new filing system.