Fabio Lemos
Ludgershall,Wiltshire
Summary
Dedicated professional with a strong commitment to ethical standards and customer service excellence. Demonstrates leadership competence through effective delegation, staff management, and team motivation. Skilled in employee training, staff development, and compliance monitoring to ensure operational efficiency and adherence to health and safety regulations. Proficient in negotiation tactics, task prioritisation, and time efficiency, consistently taking initiative to drive success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Pizzaiolo
Pizza Express
Newbury, West Berkshire
Supervisor, Waiter and BOH trainer
Pizza Express
Andover, Hampshire
2017.08 - Current
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Achieved 13 sales record in less than 3 months
- Supported the GM to pass all yearly audits including EHO, Quality and Safety
- Facilitated monthly training sessions for enhanced staff performance.
- Implemented company policies effectively, maintained high standards of service delivery.
- Ordering , labour control and also helping control kitchen costs.
- Assisted in the recruitment process for hiring quality staff members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Managed daily operations to increase productivity.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Established and maintained organised working environment for team of 20 team members.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Delivered impeccable service for enhanced dining experiences.
- Supported other team members during busy periods ensuring efficient operations.
- Set tables, ensuring a comfortable environment for customers.
- Communicated effectively with chefs to accommodate special requests or allergies in meals served.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Provided recommendations on drink pairings for optimal taste profiles.
- Improved customer satisfaction by providing attentive and professional service.
- Entered orders into system promptly, reducing wait time for meals.
- Handled cash transactions, guaranteeing accurate bill payments.
- Worked efficiently under pressure during peak hours for seamless operations.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Managed high-volume orders to ensure timely delivery of meals.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional, friendly and fast service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Cleaned and set tables quickly to minimise time between reservations.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Demonstrated safe food handling standards at all times.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Seated guests according to booking requirements and located tables for walk-ins.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Advised on food and drink choices based on customer preferences.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Stayed up to date on menu changes to accurately answer customer queries.
Delivery Driver
Lyreco
Bracknell, West Berkshire
2017.01 - 2022.08
- Navigated various routes efficiently, leading to increased route coverage.
- Reduced fuel costs with efficient route planning.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Coordinated delivery schedules for optimum time management.
- Improved client satisfaction by delivering packages promptly and accurately.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Provided excellent customer service, enhancing company reputation.
- Completed emergency deliveries successfully despite challenging conditions.
- Reported delivery goods and document errors to management, enabling prompt resolution.
Delivery Driver
Manpower
Reading, West Berkshire
2016.02 - 2016.09
- Completed emergency deliveries successfully despite challenging conditions.
- Navigated various routes efficiently, leading to increased route coverage.
- Provided excellent customer service, enhancing company reputation.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Handled fragile items carefully, resulting in zero damage complaints.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Drove van for timely delivery of parcels and mail following government standards.
Mechanical fitter
Barnfield
Newbury, West Berkshire
2014.06 - 2015.10
- Ensured safety regulations in all operations, minimising risk of injuries.
- Collaborated with engineers on complex projects, facilitating successful outcomes.
- Prolonged machinery service life by performing timely preventive maintenance.
- Utilised precision tools for accurate fitting and assembly tasks.
- Guaranteed safe working environment compliance with industry standards and legislation.
- Operated variety of power tools and equipment to cut, shape and finish metal components for assembly.
- Measured components with precision for accuracy in component fabrication and assembly.
Pizzaiolo
Pizza Express
Newbury, West Berkshire
2007.09 - 2014.05
- Excelled in preparing traditional Italian pizzas by following authentic recipes.
- Demonstrated versatility in cooking a wide range of pizzas, contributing to the exciting variety on offer.
- Handled pizza dough making, leading to consistently excellent quality across all products.
- Maintained kitchen cleanliness to uphold high health and safety standards.
- Monitored proper temperature control of pizza oven to ensure perfect results every time.
- Improved overall service efficiency by being adept at working under pressure during peak hours.
- Ensured customer satisfaction through timely preparation and delivery of orders.
- Trained new staff members on preparation techniques for consistent product quality.
- Followed strict hygiene practices whilst handling food and utensils for safe consumption by customers.
Breakfast chef
Hilton Hotels
Newbury, West Berkshire
2004.03 - 2007.09
- Handled special requests from patrons efficiently, resulting in higher customer satisfaction rates.
- Collaborated with restaurant staff for smooth operations during busy hours.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Encouraged team to keep kitchen organised and stocked with supplies for easy use.
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
- Communicated closely with service teams to fully understand special orders.
- Prepared high-quality breakfast meals for guest satisfaction.
- Demonstrated excellent time management skills whilst preparing multiple orders simultaneously.
Education
GCSEs - Business Administration
Estefana Centurion Gambarra
Brazil 01/2000 - 12/2002
Skills
- Ethical standards
- Constructive criticism
- Customer services excellence
- Delegating effectively
- Leadership competence
- Employee training
- Staff development
- Compliance monitoring
- Team motivation
- Negotiation tactics
- Operational efficiency
- Health and Safety regulations
- Task prioritisation
- Staff management
- Time efficiency
- Initiative taking
Affiliations
- Playing football
- Travelling with my family
- Martial Arts
- Spend time with my kids
Accomplishments
- When I started at PE Andover I supported my manager to achieve 13 record sales in less than 3 months
- Chosen Employee of the month many times
Certification
- UK Drive Licence
Languages
English
Fluent
Portuguese
Native
Spanish
Intermediate
References
References available upon request.
Timeline
Supervisor, Waiter and BOH trainer
Pizza Express
2017.08 - Current
Delivery Driver
Lyreco
2017.01 - 2022.08
Delivery Driver
Manpower
2016.02 - 2016.09
Mechanical fitter
Barnfield
2014.06 - 2015.10
Pizzaiolo
Pizza Express
2007.09 - 2014.05
Breakfast chef
Hilton Hotels
2004.03 - 2007.09
Pizzaiolo
Pizza Express
GCSEs - Business Administration
Estefana Centurion Gambarra
01/2000 - 12/2002