Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FABIO DE OLIVEIRA GOMES SANCHES

Liverpool

Summary

Dynamic Business Economics student equipped with comprehensive knowledge across diverse modules including Financial Management, Microeconomics, Macroeconomics, Business Finance, Debate in Macro Policy, Econometrics, Business in Emerging Markets, and Entrepreneurship in China. Demonstrated ability to apply theoretical concepts in practical settings, fostering an adaptable and forward-thinking approach. Passionate about leveraging economic insights to drive strategic decision-making and navigate complexities in today's global marketplace.

Overview

6
6
years of professional experience

Work History

Leisure Assistant

Actihire
Liverpool, UK
05.2021 - 12.2023
  • Opening the premises prior to scheduled bookings
  • Ensuring safe closure of the venue at the end of scheduled
  • Checking the facilities after any bookings to ensure they have
  • Providing First Aid equipment in the event of accident
  • Delivering excellent customer service at all times
  • Resolving customer queries or complaints when require
  • Ensure you are being compliant with company policies

Tax Complaints/Compliance Specialist

Her Majesty
Liverpool, UK
08.2019 - 09.2022
  • Analysed complaint data to identify root causes, trends, issues, and regulatory concerns.
  • Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
  • Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquiries.
  • Managed quality programs to reduce overdue compliance activities.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.

Complaints Officer

Scottish Power
Warrington, UK
02.2018 - 08.2019
  • Collected, examined and assessed data for clues on possible causes of problems and used results to suggest preventive or corrective actions.
  • Researched and resolved customer issues received via different channels for exceptional client experience.
  • Calculated costs incurred due to product damage or service failure and offered appropriate redress or remedial action, resolving customers' complaints.
  • Examined complex issues raised by frontline advisors through client callbacks and call listening to find solutions.

Education

BA Honours - Business Economics with Year in China

University of Liverpool
Liverpool
09/2020 -

GCSE - Secondary education

Spain
Lanzarote
2011

Skills

  • Quality Control Standards
  • Critical Thinking
  • Portfolio Management
  • Client Needs Assessment
  • Financial Analysis
  • Customer Interaction
  • Complex Problem-Solving
  • Superb attention to detail
  • Excellent work ethic Quality
  • Customer-focused
  • Team building
  • Time management
  • Communication skills
  • Leadership
  • Problem-solving
  • Multilingual

Languages

Portuguese
First Language
Spanish
Proficient
C2
English
Proficient
C2

Timeline

Leisure Assistant

Actihire
05.2021 - 12.2023

Tax Complaints/Compliance Specialist

Her Majesty
08.2019 - 09.2022

Complaints Officer

Scottish Power
02.2018 - 08.2019

BA Honours - Business Economics with Year in China

University of Liverpool
09/2020 -

GCSE - Secondary education

Spain

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FABIO DE OLIVEIRA GOMES SANCHES