Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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FABIHA KHAN TANOLI

Southwark

Summary

Dedicated and results-driven customer service professional with over 1 years of experience in delivering exceptional service and resolving complex issues. Adept at managing high-volume inquiries, enhancing customer satisfaction, and fostering long-term relationships. Skilled in communication, problem-solving to improve efficiency. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proven track record of exceeding performance targets and a commitment to providing a positive customer experience. Ready to bring a strong work ethic and a passion for helping others to your team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

FOOD DELIVERY RIDER

Self Employed
Wallsend
09.2023 - Current
  • Accepted and fulfilled food delivery orders from various food delivery apps
  • Ensured safe delivery of customer orders, maintaining compliance with traffic and safety protocols
  • Consistently maintained a high level of professionalism while delivering exceptional customer service.
  • Maintained clear and concise communication between customers and restaurants to ensure accurate order placement.
  • Resolved customer service issues promptly and courteously.
  • Provided customer service to ensure client satisfaction.

Customer Support Specialist - Claims Handler

IBEX GLOBAL Walmart
03.2021 - 06.2023
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Performed regular follow-up calls to check on customer satisfaction levels.

Office Administrator

Careem Networks
Pakistan
02.2020 - 01.2021
  • Organized and maintained filing systems, including electronic databases and records.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Coordinated and managed daily administrative operations of the office.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.

Virtual Assistant

ZH QUALITY TRADERS (E-commerce)
01.2018 - 12.2019
  • Managed email communication and addressed customer inquiries.
  • Effectively coordinated meetings and oversaw scheduling for a thriving e-commerce company.
  • Managed order fulfillment and tracking.
  • Enhanced efficiency in handling returns and exchanges.
  • Delivered complete customer support via multiple communication channels including live chat, email, and phone.
  • Served as the primary point of contact for resolving customer grievances and achieving satisfactory resolutions.
  • Handled customer reviews and feedback
  • Streamlined product uploads on the e-commerce platform.
  • Wrote compelling product descriptions and kept product information up-to-date.
  • Provided administrative support to ensure efficient operation of the office.
  • Researched current trends in the industry and identified potential areas for improvement.

Education

BA (HONORS) - Business Administration

Iqra University
12.2020

Skills

  • Team work
  • Communication
  • Work ethic
  • Problem-Solving
  • Computer Literacy
  • Adaptability
  • Time management
  • Customer Service and Engagement
  • Product and service understanding
  • Customer relations specialist
  • Customer Empathy
  • Customer consultations
  • Service desk support
  • Food Service Techniques
  • Microsoft Office proficiency
  • Computer Proficiency and Microsoft Office
  • Office Support
  • Microsoft Word

Certification

Driving License

Languages

Urdu
First Language
English
Proficient (C2)
C2

Affiliations

  • Volunteering: Actively volunteer at a local community center, organizing and leading events that serve over 100 individuals monthly. This experience has honed my ability to interact empathetically with diverse populations and address their needs effectively.
  • Traveling: Traveled extensively across different countries, enhancing my cultural awareness and adaptability. This has enabled me to communicate effectively with people from various backgrounds and understand their unique perspectives.
  • Event Planning: Organize annual fundraising events for a local charity, overseeing all aspects from planning to execution. This role has refined my organizational skills, attention to detail, and ability to manage multiple tasks while ensuring a seamless experience for attendees.
  • Reading: Avid reader of books on personal development and customer service strategies. This habit has expanded my knowledge and equipped me with various techniques to handle customer interactions proficiently.

References

References available upon request.

Timeline

FOOD DELIVERY RIDER

Self Employed
09.2023 - Current

Customer Support Specialist - Claims Handler

IBEX GLOBAL Walmart
03.2021 - 06.2023

Office Administrator

Careem Networks
02.2020 - 01.2021

Virtual Assistant

ZH QUALITY TRADERS (E-commerce)
01.2018 - 12.2019

BA (HONORS) - Business Administration

Iqra University

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FABIHA KHAN TANOLI