Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Fabienne Mfumu TSHYIYA

KINSHASA

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

7
7
years of professional experience

Work History

Retail Assistant

MEGA MART
05.2019 - Current
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Process sales and serve customers in the counters
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Retail Assistant

KIN MARCHE
10.2015 - 05.2019
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Process sales and serving in the counter.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Education

No Degree - Hotel, Motel, And Restaurant Management

COLLEGE DE DISCIPLE, KINSHASA
10.2015

Training course in Hotel, Motel and Restaurant Management.

No Degree - LATIN AND PHILOSOPHY

SAINT RAPHAEL, KINSHASA/DR CONGO
07.2015

Skills

  • Engaging with Diverse Customers
  • Item Ticketing and Pricing
  • Security Practices
  • Energy and Physical Stamina
  • Locating Merchandise
  • Building Customer Relationships and Loyalty
  • Sales and Promotions
  • Flexible Hours
  • Wrapping and Boxing
  • Customer Assistance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Assistant - MEGA MART
05.2019 - Current
Retail Assistant - KIN MARCHE
10.2015 - 05.2019
COLLEGE DE DISCIPLE - No Degree, Hotel, Motel, And Restaurant Management
SAINT RAPHAEL - No Degree, LATIN AND PHILOSOPHY

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Fabienne Mfumu TSHYIYA