Fabienne Turner
York
Summary
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure.
Overview
3
3
years of professional experience
Work history
Bartender and Waitress
The Grapes Inn
Slingsby, North Yorkshire
07.2022 - 11.2025
- Delivered fast, friendly service in a busy pub serving 50-150 customers per shift.
- Developed strong knowledge of beers, wines, and spirits, offering tailored recommendations.
- Accurately processed 100+ cash/card transactions per shift and maintained balanced tills.
- Supported kitchen and front-of-house teams during peak times to keep service running smoothly.
- Upheld 100% hygiene and cleanliness standards across bar and dining areas.
- Built strong relationships with regular customers, enhancing overall guest satisfaction.
- Helped train 3 new staff members, ensuring consistent service quality.
Customer Contact Specialist
Nespresso
York
02.2023 - 03.2025
- Supported high-volume Account Management workflows, handling 60–80 customer cases daily with high accuracy.
- Resolved payment and order issues efficiently, achieving a 90%+ first-contact resolution rate.
- Collaborated with Finance, NBS, and Delivery Services to accelerate case resolution and reduce delays.
- Improved AI fraud-flag accuracy by 15% through detailed data insights and order validation support.
- Validated hundreds of online orders weekly, ensuring accuracy and preventing fraudulent activity.
- Analysed outsource agent performance to highlight process inefficiencies and improve service quality.
Education
GCSEs - MATHS, SCIENCE, ENGLISH, ART, GEOGRAPHY, PE
Ryedale School
Nawton, North Yorkshire 09/2016 - 07/2021
Skills
- Adaptability to new systems
- Proactive problem-solving
- Emotional intelligence
- Relationship building
- Critical thinking
- Data literacy
- Performance under pressure
- Professional communication
- MS office
- Intuitive customer service
Additional experience
- Coffee Shop Barista – BATA Coffee Shop
- Scheduling & Admin Assistant – Logic Fire and Security
- Catering Assistant – Piglets Adventure Farm
Volunteer Experience
York Hospital – Children’s Ward (York)
Gift Wrapping Volunteer
Wrapped presents for children in the ward, helping create a warm and positive atmosphere during the holiday period. Supported staff by organizing gifts and contributing to a cheerful experience for young patients and their families.
Community Gardening Project – York
Volunteer Gardener
Spent a day helping maintain and improve a public park in York. Assisted with planting, weeding, and general garden upkeep to support the local community and keep public spaces welcoming.
Timeline
Customer Contact Specialist
Nespresso
02.2023 - 03.2025
Bartender and Waitress
The Grapes Inn
07.2022 - 11.2025
GCSEs - MATHS, SCIENCE, ENGLISH, ART, GEOGRAPHY, PE
Ryedale School
09/2016 - 07/2021