Fabienne OTTRIDGE
Smethwick
Summary
Enthusiastic and driven linguist with a marketing and communication background, eager to lead a team to success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the language industry.
Overview
23
23
years of professional experience
Work History
Assistant Director, Language Services
QUESTEL - IP SOLUTIONS
03.2023 - Current
- Managing 2 internal language teams of 17 IP translators for French, German, Italian, Portuguese and Italian.
- Communicate goals and deadlines to team members
- Track and evaluate KPIs to monitor team performance and report on metrics
- Follow existing procedures and take a proactive approach to improving processes across the team
- Troubleshoot all issues that arise within the team to ensure a quick and effective resolution
- Support the client relationships, monitor quality and engage with clients and project managers, as needed
- Train and develop team members to follow established processes and the correct utilization of technology
- Perform translation, revision, MT post-editing and quality control of translation in one or more qualified language pairs
- Support the Director with implementing new department processes while improving on existing ones
- Support HR to hire new team members
- Develop and deploy methods to improve quality management
Language Services Manager
QUESTEL - IP Solutions
11.2021 - Current
- Managing a team of 12 in-house French Linguists translating claims, abstracts and life sciences for high-end clients
- Producing and monitoring Quality Reports and Analysis for WIPO (World Intellectual Property Organisation) for the French, English, German and Japanese teams.
- Monitoring internal key performance indicators to evaluate team efficiency (internal and external)
- Assisting with making new department processes while improving on existing ones
- Developing and deploying methods to improve quality management
- Overseeing hiring processes for both in-house linguists and external vendors
French Team Lead
MORNINGSIDE/QUESTEL - IP Solutions
04.2021 - Current
- Leading the French team within the Linguistics department.
- Translation, machine translation post-editing and/or revision work as required (Patents, Abstracts and Life Sciences).
- Assisting with making new department processes while improving on existing ones as required.
- Troubleshooting all issues that arise within the team.
- Hiring for new members of the team.
- Training and development of team members.
Linguist
MORNINGSIDE - IP Solutions
05.2019 - 03.2021
- Patents Translation and Revision for clients from various industries (including medical, technical, pharmaceutical, and automotive, WIPO).
- Mentoring new starters and supporting the training process (giving detailed feedback, providing support with translation tools and terminology).
- Recruitment: assisting in interviewing candidates for French linguist positions.
Freelance Translator
VARIOUS
01.2014 - 04.2019
- Translation/Proofreading/Post-editing for various clients such as Autodesk France, Radio France (Media), SDL France (Dassault), VICE (News, arts, tech, gaming), Moyne & Associés (Legal), Côte Antiquités (Antiques dealer), Luxuriant Magazine (Culture, Technical Tapes), Silly & Billy (Baby and children's accessories) and so on.
Content writer
MONDELEZ INTERNATIONAL - Multinational confectionery, food, and beverage company
05.2018 - 12.2018
- Content writer for the MBS Knowledge Base Team (French and English) for the new Employee Center using the new tool ServiceNow, including writing new content, reformatting existing documents (in all languages), listing keywords to match the branding guidelines and harmonize the global content for 95,000 employees internationally.
- Implementing correspondence for HR as part of ServiceNow to simplify the standard letters and contracts process between different services and employees, including reformatting, html code, document generation.
Senior Technical Translator
AUTODESK - Multinational software corporation
09.2013 - 01.2018
- Translation of CAD/CAM software (PowerMILL, ArtCAM, PowerSHAPE, PowerINSPECT, FeatureCAM, PartMaker), from user interface to various help manuals, marketing material, websites, picture capturing, video subtitles, voice-overs and so on.
Internal Communications Officer
ARCELORMITTAL DISTRIBUTION SOLUTIONS UK - Multinational steel manufacturing corporation
10.2009 - 07.2013
- Creation and edition of the monthly AMDS UK “Inside UK” Newsletter for AMDS UK employees
- Responsible for various communication projects such UK intranet, sports/charity events
- Production of reports and translation of formal documents from French into English for the management team
OEM Accounts Coordinator
ARCELORMITTAL DISTRIBUTION SOLUTIONS UK - Multinational steel manufacturing corporation
10.2006 - 10.2009
- Responsible for coordinating major automotive accounts of Toyota, JLR, Ford and BMW.
- Main contact between customers and Purchasing, Production, Quality and Transport departments to ensure delivery contracts were met.
- Main contact for the Synergie Team in France to solve IT problems and develop new requests.
Export sales supervisor
CROFTS AND ASSINDER - Design and manufacture for the furniture industry
05.2006 - 09.2006
- Development of new business in France which involved prospecting for potential clients, translating company documentation into French and arranging samples and quotes
International sales and marketing
COTE ANTIQUES - International antiques wholesaler
09.2002 - 02.2006
- Creation and maintenance of the company website in French and English
- Prospection of new international customers in North America, the Middle East, UK and Russia
- Responsible for the rental of furniture and accessories for the TV and cinema industries
Education
IoLET Level 7 Diploma - Translation
Chartered Institute of Linguists
2018
Master's Degree - Information and Communication
Université Lyon III
2000
BTS - International Business
La Martinière Duchère
1998
A-Levels - Philosophy, Literature, Languages
Lycée Edouard Herriot
1995
Skills
- French: native speaker
- English: fluent
- German: basic level
- Spanish: basic level
- Currently learning Italian and Japanese
- CAT tools: Trados, MemoQ, Worldserver, DejaVu, Wordfast
- Competent with MS Office, SnagIt, AuthorIT, Workbench, Trisoft, intranet and other networking tools for professional use
Affiliations
Member of the Chartered Institute of Linguists, London
Timeline
Assistant Director, Language Services
QUESTEL - IP SOLUTIONS
03.2023 - Current
Language Services Manager
QUESTEL - IP Solutions
11.2021 - Current
French Team Lead
MORNINGSIDE/QUESTEL - IP Solutions
04.2021 - Current
Linguist
MORNINGSIDE - IP Solutions
05.2019 - 03.2021
Content writer
MONDELEZ INTERNATIONAL - Multinational confectionery, food, and beverage company
05.2018 - 12.2018
Freelance Translator
VARIOUS
01.2014 - 04.2019
Senior Technical Translator
AUTODESK - Multinational software corporation
09.2013 - 01.2018
Internal Communications Officer
ARCELORMITTAL DISTRIBUTION SOLUTIONS UK - Multinational steel manufacturing corporation
10.2009 - 07.2013
OEM Accounts Coordinator
ARCELORMITTAL DISTRIBUTION SOLUTIONS UK - Multinational steel manufacturing corporation
10.2006 - 10.2009
Export sales supervisor
CROFTS AND ASSINDER - Design and manufacture for the furniture industry
05.2006 - 09.2006
International sales and marketing
COTE ANTIQUES - International antiques wholesaler
09.2002 - 02.2006
Master's Degree - Information and Communication
Université Lyon III
BTS - International Business
La Martinière Duchère
A-Levels - Philosophy, Literature, Languages
Lycée Edouard Herriot
IoLET Level 7 Diploma - Translation
Chartered Institute of Linguists
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