Fabian Wyke-Scott

• Using Azure and Entra to identify issues, manage access and provide SSO for our enterprise applications
• Using Active Directory for our hybrid environment's on-prem tasks
• Managed Freshworks service desk, assigning tickets to teams based on urgency and complexity.
• Minimised downtime by proactively identifying and resolving potential IT issues.
• Handled software deployments and updates using SCCM while monitoring emerging vulnerabilities and Windows updates.
• Set up laptops and AD accounts for new joiners and replacements using SCCM-deployed images.
• Managing both our on-prem and cloud-based Exchange environments
• Administered Citrix servers to ensure optimal performance and availability.
• Collaborated with other departments on technology integration projects
• I handle the Office 365 suite as well as accounting-specific applications such as CCH, CaseWare Working Papers and Alphatax

• Executed networking hardware installation and maintenance tasks to support system reliability
• Replaced faulty hardware components, restoring device functionality for users
• Responded to customer calls, emails, and service desk requests to resolve technical issues
• Prepared laptops for operational use

Infrastructure Technician L3

• Business Studies - A
• French - A
• Media Studies - B