Fabiano Lima

• Process Guide, 2022 Proxy Leader 2023.

● Supervised associates up to groups of 50+

● Reported Problems to Outbound Flow to fix issues as soon as possible

● Monitored production rates so that departmental performance matched daily plan.

● Liaised with management team regarding productivity barriers of department.

● Performed daily audits on associates adherence to manual handling training, escalated with L&D in event that associate needed retraining.

• Liaising with management team regarding productivity of department

● Outbound Problem solve 2023.

● Support customer’s order fulfilment by verifying if product was kicked out due to damage or incorrect packing by an associate.

● In event that an associate was reporting exaggerated levels of missing units, I would make management aware so that they can investigate if issue is behavioural or technical, enabling our site to resolve faults before they could develop into shift-wide issues. (If an associate had reported 20 units missing at one Rebin All by 8:00 a.m, I would report this to prevent it from becoming an ongoing issue that would consume problem solve departments limited resources)

● Working with POPS, performing hot picks, enabling fast turnaround on last minute CPT shipments where items were missing.

• Assisted colleagues for better team collaboration.
• Fostered positive working environment with clear communication.
• Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
• Volunteered for additional tasks and projects, demonstrating initiative and commitment to going extra mile.

• Day to day running and management of shop
• Establishing rota
• Reported key metrics to upper management for business decision-making process.
• Delivered excellent customer service by overseeing staff training programmes.
• Motivated employees towards achieving sales targets, increased overall store revenue..

• Day to day running of kitchen and food preparation; order placement and stock management; training of new and existing personnel; monitoring staff
• Implemented cost reduction measures, reduced overhead expenses.
• Delegated tasks efficiently to maximise productivity.
• Enforced safety regulations to reduce workplace accidents.
• Monitored health and safety measures for guaranteed compliance.

• Successfully delivered on tasks within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions.