Fabian Williams
London,Enfield
Overview
7
7
years of professional experience
Work History
Baggage Agent
British Airways
London
09.2019 - 08.2026
- Loaded and unloaded aircraft baggage while following strict safety protocols.
- Coordinated with ramp staff to load and unload baggage efficiently.
- Coordinated with team members to handle baggage efficiently during daily operations.
- Adapted handling methods to different aircraft types and requirements accurately.
- Monitored baggage equipment for faults and requested timely maintenance.
- Reported baggage irregularities and damages to management promptly.
- Followed all H&S and EU/UK baggage handling legislation consistently.
- Loaded and operated baggage carousel using careful handling practices.
- Maintained strong team relationships by assisting colleagues with heavy lifting.
- Assisted colleagues during peak times to maintain efficient workflow.
- Collaborated with customer service teams to resolve luggage issues effectively.
- Answered passenger queries about flights and baggage claims with friendly help.
- Provided exceptional service that consistently enhanced passenger experiences.
- Completed regular training sessions to refresh skills and product knowledge.
- Pursued continuous professional development to stay current with best practices.
- Adapted to various day and night shifts to ensure coverage.
- Contributed to operational success through consistent teamwork and collaboration.
Education
Higher National Diploma - Business and Finance
Hammersmith and West London College
London01-1998
A-Levels - General Education
Summerset school
London01-1981
Skills
- Aircraft loading
- Baggage sorting
- Customer service
- Team collaboration
- Problem solving
- Time management
- Process improvement
- Positive attitude
- Luggage sorting and processing
- Customer service excellence
- Lifting and sorting
- Packaging and repackaging
- Safety awareness
- Time-management
- Decision making
- Driving licence
- Team player
- Excellent communication
- Active listening
- Manual handling
- Physical stamina and strength
- Basic computer literacy
- Basic math
- Multitasking proficiency
- Loading and unloading
- Logistics understanding
- Cultural awareness
Timeline
Baggage Agent
British Airways
09.2019 - 08.2026
Higher National Diploma - Business and Finance
Hammersmith and West London College
A-Levels - General Education
Summerset school