Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
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Fabian Jahelezaj

London,United Kingdom

Summary

A dedicated and motivated professional with a strong background in customer service, team leadership, and public speaking. Demonstrates exceptional initiative-taking abilities and resourcefulness, ensuring optimal product knowledge and customer satisfaction. Committed to leveraging skills in a dynamic environment to drive organisational success and achieve career growth.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Sales Associate

JD Sports
Wood Green, Haringey
01.2024 - Current
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Followed company procedures and guidelines for smooth retail operations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Designed visually pleasing in-store and window displays to increase footfall.

Academic tutor

Work Experience
London
03.2021 - 11.2023
  • Assisted the younger students with any academic challenges or extra help on their curriculums.
  • Produced detailed reports on each pupil's progress, enabled targeted interventions where necessary.
  • Adapted teaching style according to individual student needs, resulted in improved grades and confidence levels.
  • Attend professional development workshops to stay current with latest educational theories.
  • Assisted my business teacher as a TA in a class of 30 students.
  • Helping students on a 1-2-1 basis with advice on a personal level.

Work Exeperience

JP Morgan
LONDON
10.2022 - 11.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Shadowing day to day activities in the financial departments
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

GCSEs -

Heartlands High School
London

A-Levels -

Compton Sixth Form
London

Bachelor of Science - Economics

City University of London
London
09.2024 -

Skills

  • Dedicated and motivated
  • Initiative taking
  • Customer Service
  • Team Leadership
  • Public speaking
  • Product knowledge
  • Resourcefulness

Languages

English
Fluent
Albanian
Native

Certification

Driving License

Affiliations

Football, Swimming, Reading , travelling and table tennis

Timeline

Bachelor of Science - Economics

City University of London
09.2024 -

Sales Associate

JD Sports
01.2024 - Current

Work Exeperience

JP Morgan
10.2022 - 11.2022

Academic tutor

Work Experience
03.2021 - 11.2023

GCSEs -

Heartlands High School

A-Levels -

Compton Sixth Form

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Fabian Jahelezaj