Experienced retail professional with 7 years of experience in customer service, sales, and store operations. Skilled in achieving sales targets, managing inventory, and ensuring smooth daily operations. A reliable team player with strong communication and problem-solving skills
Hi, I’m
FAAZILY ROY BIN JAMIRIN
SEPANG SELANGOR
Summary
Overview
5
years of professional experience
Work History
RUNNING MALAYSIA SDN.BHDMITSUI OUTLET PARK, MALAYSIA
Senior Retail Associate
08.2025 - 08.2026
Job overview
- Provided professional shoe fitting and product consultation.
- Achieved sales targets through upselling and coustomer engagement.
- Supervised junior staff and supported daily operations.
- Managed inventory, stockroom, and cashiering duties.
- Ensured excellent customer service and store standards.
EMART24 HOLDING SDN.BHDKOTA WARISAN SEPANG SELANGOR, MALAYSIA
Shift Manager ( SM ) And Coustomer Manager
04.2024 - 07.2025
Job overview
- DUTIES AND ROLES.
- Led daily store operations and team performance.
- Managed inventory, manpower, and sales targets.
- Oversaw cash handling and upselling initiatives.
- Handled coustomer service issues and comlaints professionally.
- Ensured KPI achievement and overall store profitability.
ERAMAN MALAYSIA SDN.BHD KLIA2 SEPANG SELANGORKLIA 2 SEPANG SELANGOR, MALAYSIA
Shift Leader
04.2023 - 03.2024
Job overview
- Led and supervised daily retail operations to ensure smooth workflow and excellent coustomer service.
- Managed staff scheduling, task delegation, and team perfomance during shifts.
- Monitored sales targets, cashiering accurancy, and inventory control.
- Resolved coustomer issues professionally and maintained high service standards.
- Ensured compliance with company policies, safety, and operational procedures.
MYNEWS HOLDINGS SDN.BHDKLIA 2 SEPANG SELANGOR, MALAYSIA
PLANNING MANAGER ( MYNEWS RETAIL SDN.BHD )
02.2021 - 03.2023
Job overview
- Duties and Responsibilities
- Suppoted daily store operations and manegement.
- Managed food handling and preparation in compliance with hygiene standards.
- Deliveryed high-quality coustomer service.
- Trained and guided baristas and F&B crew.
- Maintained effective communication with coustomers and team.
Education
Smk St Marry Limbahau Papar SabahPapar Sabah
SPM from General Studies / Science Stream / Arts Stream
2016
University Overview
Sekolah kebangsaan kayau papar,sabahSABAH MALAYSAI
UPSR from Primary Education
2011
University Overview
Skills
- Customer service excellence
- Sales & Upselling Techniques
- Retail Store Operations
- Team Leadership & Staff Supervision
- Cash Handling & Pos Sistem
- Inventory & Stock Management
- Visual Merchandising
- Problem Solving & Comolaint Handling
- Communication & Teamwork
- Time Management & Multitasking
Languages
English
Advanced
C1
Additional Information
Additional Information
- Flexible for shift work, weekends, and public holidays. Experienced in fast-paced retail operations, stock handling, and team support. Reliable, disciplined, and results-driven with immediate availability. References available upon request
Timeline
Senior Retail Associate
RUNNING MALAYSIA SDN.BHD
08.2025 - 08.2026
Shift Manager ( SM ) And Coustomer Manager
EMART24 HOLDING SDN.BHD
04.2024 - 07.2025
Shift Leader
ERAMAN MALAYSIA SDN.BHD KLIA2 SEPANG SELANGOR
04.2023 - 03.2024
PLANNING MANAGER ( MYNEWS RETAIL SDN.BHD )
MYNEWS HOLDINGS SDN.BHD
02.2021 - 03.2023
Smk St Marry Limbahau Papar Sabah
SPM from General Studies / Science Stream / Arts Stream
Sekolah kebangsaan kayau papar,sabah
UPSR from Primary Education