Daniel Dobrowolski
Northampton
Summary
Highly organised planner with a track record of improving timelines and making better use of resources. Experienced in managing busy schedules and streamlining processes to keep projects running smoothly and on time. Results-driven professional who enjoys finding practical solutions to improve the way things work. Confident in analysing processes and putting smarter, more effective methods in place. Comfortable handling high-pressure situations and large workloads while staying focused on improving efficiency, service quality, and overall business performance.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Domestic Outbound Planner
Dachser
Northampton, Northamptonshire
10.2025 - Current
- Planned and optimised routes for efficient delivery
- Managed driver performance and logistics operations
- Organised and managed outbound transportation of domestic shipments, ensuring timely and efficient delivery to customers
- Coordinated with carriers, freight forwarders, and internal teams to schedule and track shipments
- Optimised transportation routes to reduce costs and improve delivery times while ensuring regulatory compliance
- Selected carriers based on cost, service quality, and delivery requirements
- Maintained regular communication with customers, providing updates on shipment status, delivery times, and issue resolution
- Addressed and resolved customer concerns regarding transportation and delivery
- Identified areas for improvement in logistics and planning processes, proposing and implementing solutions to enhance efficiency and service quality
- Maintained accurate records of shipments, carrier performance, and costs in internal systems
- Provided regular reports on transportation KPIs to senior management
Short Distance Administrator
Dachser
06.2022 - 10.2025
- Trained and mentored employees and apprentices to maximise team performance.
- Coordinated daily driver dispatch, ensuring smooth and efficient allocation of transport resources.
- Managed forecasting and bookings for upcoming days, collaborating closely with hauliers to secure the required capacity.
- Provided route planning support, covering for the transport planner when needed, to maintain seamless operations.
- Temporarily covered gatehouse duties, ensuring accurate control of inbound and outbound vehicle movements.
- Acted as Fleet Pool Officer, conducting regular checks of swap bodies to ensure they were in proper condition and ready for use.
- Delivered high-quality customer service to clients awaiting deliveries, providing updates, and resolving any service-related concerns.
- Scheduled and booked deliveries for future dates, ensuring accurate planning and alignment with customer expectations.
- Assisted drivers during deliveries by troubleshooting issues, and providing real-time operational support.
- Worked collaboratively in a fast-paced team environment, contributing to the smooth operation of logistics processes.
- Monitored deliveries to identify and resolve any potential issues, maintaining service quality and customer satisfaction.
- Processed and accepted inbound shipments, ensuring accurate recording, and compliance with company procedures.
- Performed general administrative tasks to support day-to-day logistics operations, maintaining accurate records and documentation.
Administrator/Problem Solver
James & James
06.2020 - 03.2022
- Coordinated materials for programme needs, including physical files, tracking spreadsheets, and update reports.
- Supported office operations, managed client correspondence, tracked records, and handled internal communications.
- Maintained excellent employee satisfaction by creating positive, friendly, and supportive working environments.
- Addressed and resolved employee matters during shift management, including work schedules, complaints, queries, and conflicts.
- Revamped positions and workflow based on individual abilities and production targets.
- Closely monitored employee operations to determine employee weaknesses and development required.
- Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Managed employee onboarding through training, coaching on best practices and helping them to settle in.
Reach Truck Driver
Sainsbury's
07.2019 - 05.2020
- Ensured smooth warehouse operation through picking.
- Prepared products for shipping according to company specifications.
- Added key data for each package into company's computer system.
- Picked products from designated locations to fulfill customer orders.
- Operated warehouse equipment safely.
- Operated industrial vehicles and equipment to transport goods and materials, loaded and unloaded designated trailers and lorries.
- Pulled and prepared product for shipment to ensure the exact quantity and type of product is loaded.
Warehouse Admin
The White Company
01.2019 - 06.2019
- Promptly solved issues with shipments with appropriate resolutions, maintaining customer satisfaction.
- Trained junior employees and recruits in various warehouse matters such as safety regulations, policies and best practices.
- Managed the coordination of shipments by contacting external couriers and arranging delivery schedules.
- Ensured teams met performance, output and other targets by closely monitoring warehouse operations and reports.
- Used excellent leadership skills to maintain smooth, efficient and proactive operations which increased profits and team motivation.
Customer Service / Crew Trainer
McDonalds
01.2016 - 01.2018
- Ensure all health and safety hazards.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Ensured customer experiences stayed positive by providing attentive and helpful customer service.
- Contributed to the increase of store sales by using clever sales and upselling techniques throughout customer interactions.
- Instructed new team members on correct procedures for all areas of operations.
- Reduced process gaps by effectively training new hires on best practices and protocols.
Education
Pearson BTEC Level 1 Introductory Diploma - Information Technology
Northampton College Booth Lane
01.2016 - 01.2019
Level Foundation, 1, 2 and 3 - Information Technology
University Of Bedfordshire - Luton
07.2021 - 07.2024
Skills
- Creative person
- PowerPoint, Excel, Word, and Photoshop
- IT skills
- Problem-solving
- Quick learner
- Research
- Teamwork
- Coaching and training
- Written and verbal communication
- Customer service orientation
- Motivational leadership style
- Computer proficiency
- Route planning
- General office administration
- Attention to Detail
- Highly organised
Timeline
Domestic Outbound Planner
Dachser
10.2025 - Current
Short Distance Administrator
Dachser
06.2022 - 10.2025
Level Foundation, 1, 2 and 3 - Information Technology
University Of Bedfordshire - Luton
07.2021 - 07.2024
Administrator/Problem Solver
James & James
06.2020 - 03.2022
Reach Truck Driver
Sainsbury's
07.2019 - 05.2020
Warehouse Admin
The White Company
01.2019 - 06.2019
Pearson BTEC Level 1 Introductory Diploma - Information Technology
Northampton College Booth Lane
01.2016 - 01.2019
Customer Service / Crew Trainer
McDonalds
01.2016 - 01.2018