Vaishali Sethuraman
Basingstoke,United Kingdom
Summary
Customer Service Advisor with over 8 years of experience across public sector and customer-facing environments. Experienced in acting as a first point of contact for email-based customer enquiries, supported by phone and in-person communication, while maintaining accurate records on internal systems. Proven ability to deliver high-quality B2B customer service, take ownership of enquiries, and proactively progress requests through to resolution. Highly organised, detail-oriented, and customer-focused, with strong communication skills and a calm, professional approach. Adaptable and quick to learn, with a consistent focus on service quality, efficiency, and positive customer outcomes.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Advisor – Community Services
Hampshire County Council
Basingstoke, United Kingdom
11.2023 - 12.2025
- Acted as the first point of contact for customer enquiries via email, phone, and in-person support, taking ownership to ensure timely and accurate responses.
- Managed customer enquiries for an assigned region, ensuring queries were handled efficiently and progressed from receipt through to resolution.
- Logged and maintained customer enquiries on internal systems, ensuring accurate records, strong attention to detail, and up-to-date information.
- Liaised with internal teams and external stakeholders, including local authorities, to share updates, support quotations, and progress orders.
- Delivered consistently high-quality B2B customer service, maintaining professional relationships and a strong customer-first mindset.
- Proactively followed up on open enquiries to move requests forward, reduce delays, and ensure timely outcomes.
- Supported colleagues and assisted with additional regional workloads when required, demonstrating flexibility and teamwork.
- Maintained clear, professional communication across all channels while managing multiple enquiries simultaneously.
Customer Service Associate – B2B Support
Cognizant Technology Solutions
Chennai, India
04.2018 - 04.2023
- Provided email-led B2B customer support, supported by phone communication when required, ensuring clear and professional responses.
- Maintained accurate customer records across internal systems, demonstrating strong organisation and attention to detail.
- Managed high volumes of customer enquiries, prioritising requests to meet service timelines and quality standards.
- Coordinated with internal teams to progress customer requests efficiently and resolve issues without delay.
- Ensured consistent B2B service quality by following structured processes and maintaining a customer-first mindset.
- Balanced multiple concurrent enquiries while maintaining accuracy, professionalism, and timely communication.
- Supported team workloads during peak periods, demonstrating flexibility and collaboration.
Customer Service Executive
DXC Technology
Chennai, India
09.2015 - 09.2017
- Responded to email-based customer enquiries, supported by phone communication, ensuring accurate and professional responses.
- Entered and updated customer requests on internal systems, maintaining clear, well-organised records.
- Supported the progression of customer requests by following structured processes and escalating when required.
- Communicated clearly with internal teams to ensure customer information was shared accurately and in a timely manner.
- Delivered reliable B2B-style customer service, focusing on clarity, accuracy, and consistency.
- Demonstrated strong attention to detail and organisation while managing multiple enquiries.
- Adapted quickly to new systems and processes, showing the ability to learn and master complex roles.
Education
Bachelor of Engineering - Computer Science
Sathyabama University
India 08.2011 - 04.2015
Skills
Customer Service & Administration
- Email-based customer enquiry handling
- Phone and in-person customer support
- B2B customer service
- Internal system data entry & record accuracy
- Account and service-related query handling
Service Quality & Organisation
- Strong attention to detail and organisation
- SLA awareness and service quality standards
- First-contact resolution where applicable
- Proactive follow-up and enquiry progression
Communication & Collaboration
- Clear written and verbal communication
- Collaboration with internal and cross-functional teams
- Stakeholder liaison
Compliance & Data Handling
- Secure information handling (GDPR awareness)
LANGUAGES
English - Full professional
Proficient (C2)
French - Elementary
Elementary
Affiliations
- Community volunteering, organizing events and activities, reading and continuous learning.
KEY CONTRIBUTIONS
- Supported customers—including those less familiar with digital tools—to confidently manage accounts and service-related queries.
- Maintained accurate, compliant records using real-time case documentation to support internal teams.
- Improved internal handovers by strengthening how customer enquiries and follow-ups were logged and tracked.
- Recognised for delivering calm, customer-focused service during sensitive or complex enquiries.
Timeline
Customer Service Advisor – Community Services
Hampshire County Council
11.2023 - 12.2025
Customer Service Associate – B2B Support
Cognizant Technology Solutions
04.2018 - 04.2023
Customer Service Executive
DXC Technology
09.2015 - 09.2017
Bachelor of Engineering - Computer Science
Sathyabama University
08.2011 - 04.2015