EZRA SKEETE
Dallas
Summary
Driven Client Success Advisor using strong communication skills and product knowledge to optimize client satisfaction, retention, and revenue growth. Seeking a challenging role in an innovative organization where I can apply my strategic point of view, market insights, and team oriented spirit to drive client success and contribute to overall business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Notary Public
Nehemiah Notary Services
2024.05 - Current
- Maintain accurate records of all documents notarized to support accurate recordkeeping requirements.
- Follow proper protocol when notarizing documents, verifying signatures and dates for compliance.
Client Success Advisor
Careington International Corporation
2023.06 - Current
- Onboard small business to enterprise level clients through implementation and manage their accounts post-launch, decreasing the implementation period by 15 days.
- Create customized membership plans tailored to each client's unique goals, resulting in an average 50.45% increase year over year in 2024.
- Manage the Launch Loyalty department's social media marketing, editing and coordinating content.
Freelance Marketing Specialist
Healthy Body Chiropractic
2023.02 - 2023.05
- Increase brand awareness by developing and implementing targeted marketing campaigns through Google Analytics and Semrush.
- Plan marketing initiatives and leveraged referral networks to promote business development by implementing tools such as BirdEye.
Business Growth Consultant
Scorpion
2022.05 - 2023.01
- Advise clients on expansion opportunities, leveraging market insights and industry trends to increase client revenue and closing $110,000+ in annual recurring revenue.
- Contribute to business development initiatives, including networking events, writing proposals, and participate in sales trainings to expand my industry knowledge.
Account Development Representative
Sisense
2021.09 - 2022.05
- Craft strategic account targeting plans for my book of business to identify new opportunities within mid-market and enterprise level companies - generating $1.4 million in opportunities.
- Broaden my understanding of data analytics and business intelligence to adequately negotiate with C-suite executives and product developers.
Director of Regional Sales
Scorpion
2020.10 - 2021.08
- Collaborate with dental small business owners within the southeast region of the US to provide custom digital marketing services & strategic business growth, resulting in 17% growth month over month
- Onboard new sales directors as a Spotlight Seller leading to improved ramp periods by 33%
Account Executive
BirdEye
2018.08 - 2020.08
- Inside sales including complex software product demos and closing new accounts in a SaaS environment, within the small to mid-market business sectors - generating $350,000+ in annual recurring revenue
- Responsible for contract negotiations, closing, and documentation within Salesforce - closing at a 30% rate.
Education
Bachelor of Arts (B.A.) - History
Texas A&M University
College Station, TX08.2018
Skills
- Conflict Resolution
- Data Analysis
- Upselling/Cross-selling
- Training and Onboarding
Certification
- Customer Success Management Fundamentals
- Making Great Sales Presentations
Timeline
Notary Public
Nehemiah Notary Services
2024.05 - Current
Client Success Advisor
Careington International Corporation
2023.06 - Current
Freelance Marketing Specialist
Healthy Body Chiropractic
2023.02 - 2023.05
Business Growth Consultant
Scorpion
2022.05 - 2023.01
Account Development Representative
Sisense
2021.09 - 2022.05
Director of Regional Sales
Scorpion
2020.10 - 2021.08
Account Executive
BirdEye
2018.08 - 2020.08
Bachelor of Arts (B.A.) - History
Texas A&M University