Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ezra Millen

London,Croydon

Summary

A highly skilled professional with expertise in communication, networking, and hardware tools. Demonstrates strong troubleshooting abilities and extensive experience with Microsoft Office. Proficient in implementing and using operating systems. Possesses foundational coding skills in HTML and CSS, currently advancing knowledge in Java for web development. Committed to continuous learning and career growth within the workforce.

Overview

8
8
years of professional experience

Work History

Delivery Courier

Amazon
London, Croydon
05.2024 - Current
  • Ensured customer satisfaction with timely and courteous parcel deliveries.
  • Handled customer complaints professionally, resulting in repeat business.
  • Sorted packages according to their destination zones efficiently increasing productivity.
  • Checked vehicle daily for optimal safety on the road.
  • Maintained a high level of efficient and effective delivering within high stress environments while exceeding Amazon's standard of expectations.

IT Technician

Giant iTab
London, Wandsworth
08.2023 - 03.2024
  • Troubleshooting network connectivity issues and seeking app solution-based technologies for clients such as TikTok, BBC and Bafta Awards.
  • Liasing with clients back and forth during installation and de-configuration processes to ensure that the service is performed to a high standard maintaining effective and consistent communication.
  • Methodically organized the work week in order to deliberate tasks among team members to ensure that the tech team knew what they had to do and by what date tasks needed to be done by.
  • Collaborated with the marketing department in order to organize events and create a CSR for the tech team to make installations of our software as smooth as possible.

Delivery Courier

DPD
Croydon, London, Surrey
12.2021 - 01.2023
  • Maintained legal digital tachograph to record driving activity.
  • Organized orders for safe transportation.
  • Worked efficiently with focus to improve average delivery times.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.
  • Responded to and resolved delivery-related complaints and concerns.

Customer Service Assistant

Zara
London, City of Westminster
12.2019 - 12.2020
  • Solved customer queries with strong interpersonal skills and conflict resolution techniques to ensure the customer has a pleasant shopping experience.
  • Cooperated with team members in order to complete tasks efficiently.
  • Provided welcoming and positive customer care to encourage returning visits and recurring spending.
  • Upkeeping a professional level of communication and efficiency with customers during high periods of traffic. Including multitasking and handling both customer complaints/issues and business logistics such as stock and inventory.

Systems Engineer

Wimbledon IT
Wimbledon, Merton
11.2016 - 04.2017
  • Talking with clients and providing information about the business and answering any queries that the client may have concerning one of the products or services.
  • Taking apart a laptop and upgrading the internal hardware such as Hard Drives and Network Interface Cards.
  • Configuring routers to provide and establish a reliable connection within an SME.
  • Using command prompt to give computers specific instructions to perform particular actions, such as to defrag computers.

Education

Certificate of Higher Education - Computer Communications and Networks

Middlesex University
London
04.2001 -

BTEC Level 3 - Business

Harris Academy South Norwood
London

BTEC Level 3 - IT

Harris Academy South Norwood
London

GCSEs - Science

Harris Academy South Norwood
London

GCSEs - Mathematics

Harris Academy South Norwood
London

GCSEs - English Lang

Harris Academy South Norwood
London

GCSEs - ICT

Harris Academy South Norwood
London

GCSEs - Business Studies

Harris Academy South Norwood
London

GCSEs - Additional Science

Harris Academy South Norwood
London

GCSEs - English Lit

Harris Academy South Norwood
London

Skills

  • Great Communication Skills
  • Understanding with Networking and Hardware Tools
  • Troubleshooting Skills
  • Good Experience of Microsoft Office
  • Understanding of Implementing and use of Operating Systems
  • Understanding of Cloud Computing and Virtualization
  • Basic Coding Language Skills (HTML, CSS), currently studying and learning Java for Web Development

Timeline

Delivery Courier

Amazon
05.2024 - Current

IT Technician

Giant iTab
08.2023 - 03.2024

Delivery Courier

DPD
12.2021 - 01.2023

Customer Service Assistant

Zara
12.2019 - 12.2020

Systems Engineer

Wimbledon IT
11.2016 - 04.2017

Certificate of Higher Education - Computer Communications and Networks

Middlesex University
04.2001 -

BTEC Level 3 - Business

Harris Academy South Norwood

BTEC Level 3 - IT

Harris Academy South Norwood

GCSEs - Science

Harris Academy South Norwood

GCSEs - Mathematics

Harris Academy South Norwood

GCSEs - English Lang

Harris Academy South Norwood

GCSEs - ICT

Harris Academy South Norwood

GCSEs - Business Studies

Harris Academy South Norwood

GCSEs - Additional Science

Harris Academy South Norwood

GCSEs - English Lit

Harris Academy South Norwood

Similar Profiles

CREATE PROFILE
Ezra Millen