Summary
Overview
Work history
Education
Skills
Languages
Timeline
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EZINNE CHINWENDU OSUJI

Owerri,Nigeria

Summary

Accomplished hospitality professional with expertise in serving techniques and handling difficult customers. Proficient in restaurant software utilisation and knowledgeable in dining etiquette, bill calculation, and stock inventory control. Committed to maintaining hygiene standards and well-versed in alcohol service etiquette and alcohol law familiarity. Seeking to leverage skills in a dynamic restaurant environment to enhance customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience
10
10
years of post-secondary education

Work history

Waiters/Bar Tender/Cashier

Constellations
Bracknell, Bracknell Forest
04.2023 - Current
  • Maintained ready supply of counter-top snacks for guests.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Followed food safety and hygiene requirements to protect guests.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Supported serving staff with fast, accurate beverage preparation.
  • Served guests spirits, lagers and stouts at bar.

Bartender

Lamonde Guesthouse
Owerri, Nigeria
02.2020 - 02.2020
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Provided excellent service to customers, resulting in repeat business.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Promoted special events and offers effectively leading to increased footfall on those days.

Waiter

Lyna cusine
Owerri, Nigeria
02.2010 - 01.2020
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Managed table settings for optimal dining experience.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Enhanced customer satisfaction by promptly attending to queries and requests.

Education

Bachelor's degree - Accounting Education

University of Nigeria Nsukka
Nigeria
09.2005 - 09.2009

GCSEs - Science

Federal Government Girls College
Nigeria
09.1999 - 06.2005

Skills

  • Serving techniques
  • Handling difficult customers
  • Restaurant software utilisation
  • Dining etiquette knowledge
  • Bill calculation
  • Stock inventory control
  • Hygiene standards adherence
  • Alcohol service etiquette
  • Alcohol law familiarity

Languages

English

Timeline

Waiters/Bar Tender/Cashier

Constellations
04.2023 - Current

Bartender

Lamonde Guesthouse
02.2020 - 02.2020

Waiter

Lyna cusine
02.2010 - 01.2020

Bachelor's degree - Accounting Education

University of Nigeria Nsukka
09.2005 - 09.2009

GCSEs - Science

Federal Government Girls College
09.1999 - 06.2005

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EZINNE CHINWENDU OSUJI