Summary
Overview
Work History
Education
Skills
Certification
Going for nature walks, reading, listening to crime documentaries and crocheting
Timeline
Generic

Ezgi Aslan

Rhyl,DEN

Summary

Independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification
1
1
Language

Work History

Customer Service Representative

Akca Tailoring LTD
10.2023 - Current
  • Delivered exceptional customer service by addressing concerns promptly, making necessary adjustments to garments, and ensuring overall satisfaction with final product.
  • Established trust and rapport with clients through transparent pricing structures and clear communication of timelines for completion of projects.
  • Maintained high level of quality control by inspecting completed garments for accuracy and craftsmanship.
  • Increased efficiency by streamlining tailoring process through meticulous organization of workspaces and tools.
  • Communicated clearly with over 15 customers a day, for their specific wants and needs for tailoring work to be done, and wrote information given by customer in clear and concise way so that tailor can understand what requirements of job are without having to speak with customer.
  • Interpreted from English to Turkish or Turkish to English, due to wide customer portfolio.
  • Proven ability to learn quickly and adapt to new situations.
  • Translated documents, forms and other materials from English to Turkish.
  • Translated documents, forms and other materials from Turkish to English.

Babysitter

Family And Friends
Rhyl, DEN
05.2013 - 08.2023
  • Supervised and facilitated activities encouraging safe play.
  • Read variety of books to children to promote language development skills.
  • Planned stimulating activities, from outdoor play to reading stories, creating child-led learning opportunities.
  • Prepared and portioned healthy, nutritious snacks and meals according to individual needs.
  • Assisted with homework and assignments, providing constructive, age-appropriate feedback and advice.
  • Provided children with nurturing, safe environments to stimulate emotional, social and intellectual growth.
  • Cared for up to 13 children ranging in age from 6 months to 13 years old.
  • Completed light household chores while children were sleeping to maximise efficiency.
  • Enforced rules to teach manners and maintain safe environment.
  • Educated children on importance of washing hands, proper toilet use and other personal hygiene habits.
  • Helped older kids with homework, exam revision and school projects.
  • Gave detailed feedback on children's behaviour to parents and carers.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Provided developmentally appropriate activities for children.
  • Identified warning signs of emotional and developmental problems in children.
  • Helped children complete homework assignments and school projects.
  • Transported children to and from school, medical appointments and extra-curricular activities

Hospitality

Haruns Kebab King
3 2016 - 10.2023
  • I have successfully trained new team members to be able to answer phone calls, to take customer orders, as well as all the procedures they have to go through. I have also trained them to take card payments over the phone.
  • Totalled up food orders and handled payments with very high accuracy.
  • I have, and still to this day provided training and advice to team members when they are dealing with customers and customer complaints.
  • Maintained high productivity by efficiently processing cash, credit, and debit payments.
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume, and have also taken other roles to help team members during busy periods.
  • Worked closely with front-of-house staff to facilitate positive customer experiences.
  • Smoothly processed incoming orders, handling over 100 transactions over the phone and the front counter per day with exceptional accuracy, while always looking for customer satisfaction.
  • Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
  • Monitored customers that could potentially become violent, observed when they started portraying aggressive behaviour, and diffused the situation by staying calm and talking with the said customer to find ways to help them without putting other customers and staff members at risk of violence.
  • Processed refunds and exchanges over the phone and at the front counter, and successfully made note of the reasons behind the refunds.
  • Addressed and resolved complaints regarding transactions.
  • Maintained clean, tidy and organised checkout areas.
  • Used outstanding communication and relationship-building abilities to provide warm, friendly customer care.
  • Managed front-of-house operations effectively and efficiently.
  • Handled customer complaints calmly and professionally, seeking positive, mutually beneficial outcomes.
  • Operated point-of-sale systems accurately and responsibly.
  • Maintained spotlessly clean, tidy customer environments to enhance first-class establishment reputation.
  • Reported incidents and accidents quickly and accurately for swift resolution and investigation.
  • Diligently adhered to food safety and health and safety regulations.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Hand-washed dishes.


Volunteer

Prestatyn High School Library
01.2019 - 03.2020
  • I volunteered as the assistant of the school librarian
  • I scanned in and out of books
  • Organized the books in the library
  • Answered questions from students
  • Taught language skills to recently settled immigrants from Turkey.
  • Delivered reading and writing programs for Turkish children who struggled with English at Prestatyn High School
  • Attended meetings between the school and parents in the role of an interpreter
  • Translated letters from the school for Turkish children and their parents
  • Organised meetings with the right people from the school for the certain needs of the children and their parents

Education

Other - Mental Health Studies

Alison

A Levels -

Prestatyn High School
Denbighshire

GCSEs -

Blessed Edward Jones R.C. School
Denbighshire

Bachelor of Science - Psychology

Bangor University
Bangor, United Kingdom
04.2001 -

Skills

  • Stock management
  • Real-time translation
  • Proofreading
  • Cultural understanding

  • Professionalism

  • Multitasking

  • Customer Relationship Management (CRM)

  • Microsoft PowerPoint

  • Turkish Fluency

  • Organizational Skills

  • Problem Resolution

  • Interpersonal Communication

  • Effective Communication

  • Adaptability and Flexibility

  • Information Security

  • Complaint Handling

  • Excellent Communication

  • Professional Demeanor

  • Decision-Making

  • Escalation management

  • Problem-Solving

  • Assertiveness

  • Employee Coaching

  • Interpersonal Skills

  • Reading Comprehension

  • Critical Thinking

  • Adaptability

  • Receiving support

Certification

CPD CERTIFIED- Mental Health Studies- Suicide, Violent Behaviour and Substance Abuse.

Going for nature walks, reading, listening to crime documentaries and crocheting

I really enjoy going for a walk when I have free time, it helps me to distress after a long day, I prefer to listen to crime documentaries or podcasts during these walks. I have recently started to crochet, and I really enjoy reading, whether it is crime, romance or history.

Timeline

Customer Service Representative

Akca Tailoring LTD
10.2023 - Current

Volunteer

Prestatyn High School Library
01.2019 - 03.2020

Babysitter

Family And Friends
05.2013 - 08.2023

Bachelor of Science - Psychology

Bangor University
04.2001 -

Hospitality

Haruns Kebab King
3 2016 - 10.2023

Other - Mental Health Studies

Alison

A Levels -

Prestatyn High School

GCSEs -

Blessed Edward Jones R.C. School

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Ezgi Aslan