Ephraim Ezennajiofor
Newport,Isle of Wight
Summary
MCP-certified IT Support Specialist transforming into Data Analytics, skilled in SQL, Excel, Power BI, and Python(pandas) for data cleansing, transformation, and reporting. Experienced in analysing operational data, improving data accuracy, and supporting workflow optimisation. Strong background in troubleshooting, documentation, and delivering insights that improve business efficiency.
Overview
1
1
Certification
10
10
years of post-secondary education
40
40
years of professional experience
Work history
Factory operative
Natures Way Foods
Runcton, Chichester, Hampshire
2023.06 - Current
- Count goods during intake to keep stock accuracy records up to date.
- Palletise goods carefully to support safe transport and secure storage.
- Maintained cleanliness in work areas to ensure a safe and organised environment. and input raw goods into machines for processing.
Factor operative
Adecco
Petersfield, Hampshire
2024.04 - 2025.09
- Coordinate palletising workflow to keep loads secure and lines moving.
- Coordinated palletising workflow to ensure loads remained secure and production lines operated smoothly.
- Oversee shipper preparation so labels match orders for timely dispatch.
- Oversaw shipper preparation to guarantee labels matched orders for on-time dispatch.
- Managed bottle capping checks to ensure label alignment and fit quality met standards.
Factory operative
Finsbury Food
Salisbury, Wiltshire
2024.02 - 2024.04
- Wrap goods to meet packaging requirements and reduce damage risk across batches.
- Manage packaging and wrapping standards by choosing suitable materials and securements.
- Operate machines responsibly to maintain consistent wrapping quality for outgoing orders.
Warehouse operative
Estee Lauder
Fareham, Hampshire
2023.09 - 2024.02
- Prepare goods and dispatch customer orders efficiently each shift.
- Wrap orders securely to protect products during transit.
- Restock shelves to keep inventory records accurate.
Tester of electronic equipment
British Heart Foundation
Portsmouth, Hampshire
2023.05 - 2023.06
- Test products while following checklists and quality standards daily.
- Cleaned goods in stock areas to maintain organisation and hygiene. and move items safely around stock areas.
- Attend to customers promptly and assist with product selection.
Volunteer
Sue Ryder Charity Shop
Portsmouth, Hampshire
2023.03 - 2023.05
- Attached price tags to products to support clear shelf information.
- Handled customer service enquiries and answered questions during busy periods.
- Resolved basic service issues and supported checkout by addressing queries quickly.
Information technology specialist
Virejoice Global Enterprises
Port Harcourt, Nigeria
2021.10 - 2023.03
- Improved data recording and reporting processes, reducing errors and increasing accuracy.
- Analysed recurring technical issues to support workflow optimisation, contributing to a 23% increase in operational efficiency
- Supported project teams with system setup, troubleshooting and technical guidance.
- Delivered day-to-day IT support, resolving hardware and software issues efficiently.
Computer engineer / IT Support
Nigeria Social Insurace Trust Fund (NSITF)
Abuja, Nigeria
1997.08 - 2021.10
- Performed daily data processing and database administration tasks to ensure data integrity.
- Analysed incident patterns to reduce downtime and improve productivity across departments.
- Installed, configured, and repaired computer systems, printers, and network devices.
- Delivered monthly training sessions to help staff adopt new technologies.
- Responded promptly to service calls, improving service delivery and user satisfaction.
Head of Compueter Department
Water & Dam Services Company
Lagos, Nigeria
1987.07 - 1997.08
- Advised management on IT strategy and systems improvements.
- Led IT operations, ensuring systems and networks remained stable and secure
- Provided technical training to staff on software packages and system usage.
- Prepared ICT project bid documents using Microsoft Office.
Assistant lecturer of mathematics
Edo State University
Edo, Nigeria
1986.07 - 1987.06
- Implemented innovative teaching strategies, leading to improved student participation in class discussions.
- Supported senior lecturers in various academic tasks in conducting examinations, including invigilation duties.
- Provided support to senior lecturers during academic activities in conducting examinations, including invigilation duties.
- Undertook administrative tasks related to courses taught; coordination of schedules was streamlined as a result.
Education
Master of Science - Information Technology
National Open University of Nigeria
Abuja, Nigeria 2010.09 - 2015.12
Doctor of Philosophy - Education
National Teachers Institutt
Kaduna, Nigeria 2013.09 - 2014.06
Bachelor of Science - Computer science
University of Nigeria
Enugu, Nigeria 1982.09 - 1986.12
Skills
- SQL (JOINs, CTEs, aggregation, window functions)
- Excel (Power Query, Pivot Tables, advanced formulas
- Power BI (DAX, data modelling, dashboards)
- Python(pandas, data cleaning, data manipulation)
- Windows 10/11, macOS, Linux
- Microsoft 365 admin
- Active Directory, GPO, DHCP
- Virtual Machines (VirtualBox)
- Ticketing systems & documentation
- Data cleaning
- Data transformation
- KPI reporting
- Trend analysis
- Workflow optimisation
Certification
MCP - Microsoft Certified Professional
References
References available upon request.
Timeline
Factor operative
Adecco
2024.04 - 2025.09
Factory operative
Finsbury Food
2024.02 - 2024.04
Warehouse operative
Estee Lauder
2023.09 - 2024.02
Factory operative
Natures Way Foods
2023.06 - Current
Tester of electronic equipment
British Heart Foundation
2023.05 - 2023.06
Volunteer
Sue Ryder Charity Shop
2023.03 - 2023.05
Information technology specialist
Virejoice Global Enterprises
2021.10 - 2023.03
Doctor of Philosophy - Education
National Teachers Institutt
2013.09 - 2014.06
Master of Science - Information Technology
National Open University of Nigeria
2010.09 - 2015.12
Computer engineer / IT Support
Nigeria Social Insurace Trust Fund (NSITF)
1997.08 - 2021.10
Head of Compueter Department
Water & Dam Services Company
1987.07 - 1997.08
Assistant lecturer of mathematics
Edo State University
1986.07 - 1987.06
Bachelor of Science - Computer science
University of Nigeria
1982.09 - 1986.12