Summary
Overview
Work history
Education
Skills
References
About Me
Timeline
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Ezekiel Jordan Fisher

SW19 6SP, Greater London

Summary

As a former customer service assistant, I developed strong analytical and problem-solving skills by regularly interpreting customer data to identify trends and improve service. My experience involved gathering insights from customer feedback, tracking performance metrics, and communicating actionable findings to improve processes. This foundation in handling large volumes of data, coupled with my attention to detail and ability to find patterns, sparked my interest in transitioning to a data analyst role. I am excited to leverage these skills and further develop my proficiency in data analysis tools to drive business insights and informed decision-making.

Overview

5
5
years of professional experience

Work history

TECHNICIAN

Fun Box
London
01.2024 - 10.2024
  • Tracked machine performance, uptime, and error rates to identify trends and improve overall efficiency. Utilized data to support decisions regarding game performance and maintenance needs.
  • Analysed diagnostic data and machine logs to identify and resolve recurring technical issues. Applied a data-driven approach to problem-solving, similar to the investigative processes in data analysis.
  • Assisted in gathering and analysing revenue data from games and ticket machines, adjusting settings to maximize profitability and customer satisfaction.
  • Managed parts inventory and analysed costs to optimize resource use, ensuring operational efficiency while minimizing expenses, applying principles of cost analysis.
  • Collected and analysed data on game usage, customer preferences, and peak hours to inform decisions on game placement, promotions, and updates.

Customer Service Supervisor

Screwfix
01.2020 - 01.2024
  • Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
  • Identified and documented recurring customer service issues to develop strategies for resolution, applying analytical skills to uncover patterns and inform process improvements.
  • Created positive working environments by offering support and guidance to staff.
  • Compiled and presented regular reports on sales performance, customer interactions, and inventory turnover, providing actionable insights for management.

Education

Digital Technologies and Computer Science Access to HE OCNLR Level 3 Diploma - Digital Technologies And Computer Science

RHACC Richmond And Hillcroft Adult Community College
London
01.2022 -

City and Guilds Level 2 Electrical Installations - Electrical Engineering

South Thames College
London
01.2020 -

GCSEs 5 A – C grades -

Southfields Academy
London
01.2016 -

Skills

  • Proficient in Microsoft Office Products
  • Skilled with integers
  • Computer proficiency
  • Brief understanding of Python
  • Troubleshooting
  • Excellent teamwork, Leadership, and communication
  • Problem-solving
  • Data analysis
  • Hardware installation
  • System testing

References

References available upon request.

About Me

As a dedicated fitness enthusiast and hardware hobbyist, I bring a strong sense of discipline, problem-solving, and hands-on experience to everything I do. I’m passionate about spending time in the gym, where I continually set and achieve goals that build my perseverance and focus. Outside of fitness, I have a keen interest in building and optimizing hardware systems, from assembling PCs to troubleshooting components. This blend of physical and technical pursuits reflects my commitment to personal growth and a detail-oriented mindset, which I’m eager to apply in a professional setting.

Timeline

TECHNICIAN

Fun Box
01.2024 - 10.2024

Digital Technologies and Computer Science Access to HE OCNLR Level 3 Diploma - Digital Technologies And Computer Science

RHACC Richmond And Hillcroft Adult Community College
01.2022 -

Customer Service Supervisor

Screwfix
01.2020 - 01.2024

City and Guilds Level 2 Electrical Installations - Electrical Engineering

South Thames College
01.2020 -

GCSEs 5 A – C grades -

Southfields Academy
01.2016 -
Ezekiel Jordan Fisher