EZE PRECIOUS
Manchester,MAN
Summary
Dynamic sales professional with experience at Roban Stores, adept in customer relationship management and sales strategies. Proven track record in enhancing customer satisfaction and achieving sales goals through effective communication and data evaluation. Recognized for streamlining processes and fostering client relationships, contributing to a positive team environment.
Sales professional with strong background in driving results through effective team collaboration and adaptability. Skilled in customer engagement, relationship building, and strategic planning. Known for reliability, flexibility, and strong focus on achieving sales targets.
Experienced with sales techniques and customer relationship management. Utilizes effective communication and negotiation skills to support sales goals. Track record of contributing to team success and adapting to changing market conditions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Intern
D BEN ENTERPRISE
12.2022 - 12.2023
- Assisted in developing sales presentations, enhancing product understanding and client engagement.
- Conducted market research, identifying trends to support strategic sales initiatives.
- Collaborated with team members to streamline lead generation processes, increasing efficiency.
- Supported account management by preparing reports and tracking customer interactions.
- Engaged with clients to gather feedback, informing adjustments to sales strategies.
- Addressed customer queries and complaints with prompt and professional responses.
- Analyzed customer feedback and identified areas for improvement.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Supported client acquisition strategies with pipeline management and lead qualification.
Call Center Representative
Joy and Gideon of Life Foundation
03.2022 - 11.2022
- Delivered exceptional customer service by effectively resolving inquiries and concerns.
- Utilized CRM systems to track interactions and manage customer data efficiently.
- Collaborated with team members to improve call handling processes and enhance customer satisfaction.
- Trained new representatives on company policies, procedures, and effective communication techniques.
- Analyzed call metrics to identify trends and recommend improvements for service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Retail Sales Associate Cashier
Government House, Ezillo
11.2021 - 01.2022
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Assisted in training new cashiers, improving team performance and consistency in customer service.
- Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.
- Updated product knowledge regularly, ensuring accurate information was provided to customers.
Customer Experience Specialist
Adaola Luxury Hairs
08.2020 - 09.2021
- Assisted customers in resolving inquiries, ensuring high satisfaction levels through effective communication.
- Managed customer feedback, identifying trends and recommending improvements to enhance service delivery.
- Collaborated with team members to streamline processes, resulting in improved response times for customer requests.
- Utilized CRM software to document interactions and track case resolutions for future reference.
- Conducted product training sessions for new hires, enhancing team knowledge and improving overall service quality.
- Implemented customer follow-up procedures, increasing engagement and fostering long-term relationships.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.
Sales Executive
Roban Stores
01.2019 - 02.2020
- Assisted in identifying customer needs to provide tailored product recommendations.
- Developed knowledge of sales tools and systems to streamline order processing.
- Supported team by preparing marketing materials for promotional events.
- Engaged with customers to foster relationships and build brand loyalty.
- Collaborated with colleagues to achieve daily sales targets and objectives.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Researched market trends to identify potential opportunities for new product offerings.
- Contributed to maintaining accurate customer records within CRM systems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Arts - ENGLISH AND LITERARY STUDIES
GODFREY OKOYE UNIVERSITY
ENUGU,NIGERIA07-2024
Skills
- Sales strategies
- Sales events
- Sales strategy
- Data evaluation
- Cold calling
- Customer relationship management (CRM)
- Call scheduling
- MS PowerPoint
- Records administration
- Customer satisfaction
- Reliability
- Excellent communication
Certification
- GCCP Training -
- STEP TRAINING
- CSP - Certified Sales Professional
Additional Information
REFERENCES
Available on request
Languages
English
Full Professional
Timeline
Sales Intern
D BEN ENTERPRISE
12.2022 - 12.2023
Call Center Representative
Joy and Gideon of Life Foundation
03.2022 - 11.2022
Retail Sales Associate Cashier
Government House, Ezillo
11.2021 - 01.2022
Customer Experience Specialist
Adaola Luxury Hairs
08.2020 - 09.2021
Sales Executive
Roban Stores
01.2019 - 02.2020
Bachelor of Arts - ENGLISH AND LITERARY STUDIES
GODFREY OKOYE UNIVERSITY