EZE MARVELLOUS
Manchester
Summary
Motivated and adaptable professional currently pursuing an MSc in Accounting and Finance, with nearly 10 years’ experience in customer service, sales, and administrative support across diverse sectors. Skilled in financial operations, client engagement, and data driven decision making, with a strong foundation in customer service, accounting principles and analytical tools. Combines academic knowledge with hands on experience in resolving customer issues, managing transactions, and supporting financial reporting. Proficient in Excel, Power BI, and CRM systems and rings a collaborative mindset, global perspective, and strong work ethic, ready to contribute to roles in finance, customer support, and data analysis.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Associate
Tetrad Incorporated Limited
Manchester, Greater Manchester
09.2025 - Current
- Delivered excellent customer service 500 clients daily, handling enquires about FX rates, transfers and money exchange services.
- Supported customer transactions including buying and selling currencies and verifying identification documents.
- Streamlined communication channels for improved customer experience.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Resolved customer complaints promptly, achieving 0ver 95% customer service score.
- Maintained and adhered to company policies and procedures, ensuring uniformity in service delivery.
Finance and Services Intern
Ministry of Oil and Gas
02.2023 - 08.2025
- Participated in budget planning sessions to minimise expenses.
- Supported year-end close processes for smooth transition into new fiscal year.
- Maintained confidentially whilst handling sensitive company information.
- Analysed financial documents for accuracy and compliance with standards.
- Conducted financial modelling exercises for strategic decision-making.
- Oversaw accounts payable and receivable for timely transactions.
- Supported senior accountants in managing client relationships.
- Undertook data entries and balance sheet reconciliations.
Assistant procurement officer
Maritime Administration & safety Agency
05.2020 - 12.2022
- Drafted, reviewed contracts and service agreements, identifying and mitigating potential risks to ensure compliance with procurement regulations and organisational policies.
- Liaised with local and international suppliers to coordinate shipments and ensure timely delivery.
- Prepared monthly procurement and budget reports, providing data driven recommendations to improve cost efficiency.
- Maintained a database of service providers to streamline suppliers selection and improve procurement turnaround times.
- Analysed procurement procedures for efficiency improvements.
Customer Service Representative(Audit & Tax Team)
NGK Associate Service Firm
04.2019 - 02.2020
- Assisted in preparing tax returns and audit schedules for SME clients.
- Verified invoices, receipts, and payroll records for compliance and developed feedback and analysing data to support service improvement initiatives.
- Coordinated, scheduled and carried out financial statistics and and also built efficient dashboards with accounting tools.
- Used Excel, and accounting software to track financial data and generate reports.
- Collaborated with HR teams to facilitate sessions and workshops, contributing to induction programmes.
Customer Service assistant & Data Entry
Dream Spaces Development Limited
01.2018 - 02.2019
- Evaluated and analysed documents and information to ensure customer issues were resolved quickly
and effectively. - Updated and completed data entry and ledgers and followed the accurate financial standards of the operations.
- Collaborated with internal teams to coordinate responses, streamline processes and improve customer
service efficiency. - Provided fundamental product information to help customers make informed purchasing decisions,
contributing to sales growth. - Completed administrative duties such as updating databases and preparing documents to support daily.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Customer Service Trainee
Shoreline Logistics
11.2016 - 10.2017
- Helped maintain a positive working environment through active participation in team-building activities.
- Managed incoming customer service calls, ensuring high-quality service.
- Worked closely with the IT department to troubleshoot system errors, enhancing operational efficiency.
- Trained in the use of call centre software for efficient handling of customer inquiries.
- Assisted team members with complex customer issues, improving overall service standards.
- Participated actively in brainstorming sessions to improve call centre operations and procedures.
Education
Bachelor of Science - ECONOMICS
Enugu State University Of Science and Technology
Nigeria 09.2018 - 09.2022
Accounting and Finance
University of Salford
Manchester 09.2025 - 09.2026
Skills
IT Skills: Proficient in Power Bi, SQL, Pivot tables,
Microsoft Office Suite (Word, Excel, Power point) and able to use CRM and data entry systems efficiently, Data Analysis, Agile Methodologies
Adaptability: Flexible and quick to learn new systems, with experience working in both Nigerian and UK academic/professional environments
Sales & Business Development: Skilled in promoting products, identifying customer needs, and driving sales in competitive markets
Communication Skills: Clear and professional communicator with experience engaging
customers, colleagues, and stakeholders through phone, email, social media, and in person
Problem Solving: Project documentation, able to assess situations, identify solutions, and resolve challenges efficiently in fast paced environments
Organisation & Time Management: Experience in managing multiple tasks, meeting deadlines and maintaining attention to detail
Teamwork & Collaboration: Proven ability to work effectively with colleagues across
departments to achieve shared goals possessing a strong cross functional ability
Customer Service Excellence: Nearly 10 years' experience handling enquiries, resolving issues,
and ensuring client satisfaction across multiple sectors
Certification
Certified Customer Service Professional (CCSP) : Services Strategy
Data Analysis : Digital dreams academy
Basics of Microsoft Power Bi : LinkedIn Learning
Microsoft Excel for business and finance :Uniathena, Cambridge qualification, UK
Languages
English
Fluent
Timeline
Customer Service Associate
Tetrad Incorporated Limited
09.2025 - Current
Accounting and Finance
University of Salford
09.2025 - 09.2026
Finance and Services Intern
Ministry of Oil and Gas
02.2023 - 08.2025
Assistant procurement officer
Maritime Administration & safety Agency
05.2020 - 12.2022
Customer Service Representative(Audit & Tax Team)
NGK Associate Service Firm
04.2019 - 02.2020
Bachelor of Science - ECONOMICS
Enugu State University Of Science and Technology
09.2018 - 09.2022
Customer Service assistant & Data Entry
Dream Spaces Development Limited
01.2018 - 02.2019
Customer Service Trainee
Shoreline Logistics
11.2016 - 10.2017