Eythan Porter
Summary
I am a friendly and approachable individual with good communication and customer service skills, this is complemented by my proven ability to handle transactions and manage stock. I am a quick learner and am always willing to learn new skills. I am experienced in the retail sector and have learnt many skills during my time which I believe can be translated to other sectors if necessary.
Overview
14
14
years of professional experience
Work history
Sales Assistant to Store Manager
CeX
Epsom - Surrey, Bletchley - Buckinghamshire
07.2016 - Current
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Trained new staff members, fostering a supportive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured that the store was running as optimal as possible by delegating tasks.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement using SMART targets.
- Managed and created staff rotas, ensuring adequate coverage during peak times and holiday cover.
Sales Assistant to Senior Sales Assistant
GAME
Epsom, Surrey
06.2014 - 06.2016
- Conducted weekly inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
- Counting Till Floats, cashing up and ensuring all banking was done weekly to ensure there was no cash overflow in store.
- Opening up, locking up and securing the store at the end of a shift.
- Help develop staff members and ensuring they were hitting KPI targets.
Sales Assistant
Argos
Epsom, Surrey
05.2012 - 06.2014
- Assisted customers with product selection for optimal satisfaction.
- Built strong relationships with regular customers for repeat business.
- Dealt with returns and .faulty items.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured all transfers of stock were completed accurately and in a timely fashion.
Education
GCSEs -
The Beacon School
Tadworth, SurreySkills
- Time optimisation
- Initiative taking
- Technical product understanding
- Cash handling
- Complaint handling
- Stock control
- Scheduling employees
- E-commerce management
- Time efficiency
- Customer Service
Timeline
Sales Assistant to Store Manager
CeX
07.2016 - Current
Sales Assistant to Senior Sales Assistant
GAME
06.2014 - 06.2016
Sales Assistant
Argos
05.2012 - 06.2014
GCSEs -
The Beacon School