Eyerusalem Habtemichael
Summary
Enthusiastic and customer-focused professional with over two years of experience delivering high-quality service to vulnerable adults. Proven ability to resolve customer issues efficiently, build rapport, and maintain satisfaction across diverse clientele. Known for a calm demeanour, active listening, and a commitment to exceeding customer expectations. Seeking to leverage strong interpersonal and problem-solving skills in a dynamic customer service role.
Overview
5
5
years of professional experience
Work History
Well-Being Volunteer
John-Storer House
Loughborough
07.2023 - 12.2023
- Motivated service users to stay active physically and mentally through different activities such as games, quizzes, and musical dancing
Personal tutor
Self-employed
Leicester
12.2019 - 12.2022
- Delivered one-to-one tutoring for primary-age children, enhancing their maths and science skills through engaging and effective learning techniques
- Increased students' self-confidence and motivation through a weekly feedback session.
Support Worker
Priority Plus
Coventry
06.2019 - 09.2021
- Increased clients' independence by encouraging them to take part in daily tasks and meet social requirements
- Decreased challenging behavioral incidents through proactive interactions
- Assisted in administering and documenting medications
Intern
International Clinical Laboratory
Addis Ababa
07.2018 - 09.2018
- Assisted in the collection, preparation, and analysis of more than 100 clinical samples every day
- Increased diagnostic accuracy with meticulous attention to detail whilst analyzing test results
- Maintained safety and hygiene standards by keeping the laboratory equipment sterilized
Education
Master of Science - Public Health
University of Northampton
11.2024
Bachelor of Science - Biomedical Science
Coventry University
06.2020
Level 2 certificate - Principles of Customer Service
NCFE
01.2026
Skills
- Customer Service
- Effective communication
- Ability to handle multiple demands
- Ability to remain calm in stressful situations
- Microsoft Word and Excel
- Database packages (SPSS)
- Team work
- Health education
- Risk assessment
- Report writing
- Time-management
- Decision making
References
Available upon request
Languages
English
Advanced
C1
Amharic
Advanced
C1
Timeline
Well-Being Volunteer
John-Storer House
07.2023 - 12.2023
Personal tutor
Self-employed
12.2019 - 12.2022
Support Worker
Priority Plus
06.2019 - 09.2021
Intern
International Clinical Laboratory
07.2018 - 09.2018
Master of Science - Public Health
University of Northampton
Bachelor of Science - Biomedical Science
Coventry University
Level 2 certificate - Principles of Customer Service
NCFE