Summary
Overview
Work History
Education
Skills
References
Timeline
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Robbie Brack

Teesside

Summary

Experienced Senior Solutions Consultant with a proven track record at Trade Interchange, specializing in software implementation and API integration. Successfully led multidisciplinary projects, enhancing user experience and delivering impactful training. Recognized for exceptional client engagement and innovative problem-solving, driving significant improvements in workflow automation and project outcomes.

Overview

10
10
years of professional experience

Work History

Senior Solutions Consultant

Trade Interchange
Teesside
03.2021 - Current
  • Managed large-scale software implementations across various sectors, including Healthcare and Food & Beverage.
  • Led multidisciplinary projects to enhance software functionality and user experience.
  • Configured automated workflows tailored to specific client requirements.
  • Assisted with integration of platform and external APIs for critical business applications.
  • Delivered presentations to diverse audiences, including annual User Group events for clients.
  • Provided comprehensive training to end users via in-person and remote sessions.
  • Developed innovative solutions to address complex business challenges within software.

Customer Advisor

Argos
Teesside
10.2015 - 03.2021
  • Achieved permanent customer advisor position after consistent rehire during festive periods from 2015 to 2018.
  • Promoted to supervisory role as Responsible Colleague, enhancing team performance.
  • Managed shop operations independently, delegating tasks and motivating colleagues to meet targets.
  • Recognized as Colleague of the Month multiple times; awarded Colleague of the Year in October 2018.

Education

Masters of Mechanical Engineering (MEng) - Mechanical Engineering

Teesside University
Teesside
05.2020

Skills

  • Software implementation
  • API integration
  • Workflow automation
  • Project management
  • User training
  • Client engagement
  • Data analysis
  • Presentation skills

References

References available upon request

Timeline

Senior Solutions Consultant

Trade Interchange
03.2021 - Current

Customer Advisor

Argos
10.2015 - 03.2021

Masters of Mechanical Engineering (MEng) - Mechanical Engineering

Teesside University

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Robbie Brack