Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ellis Williams

Ellis Williams

Fleggburgh,Norfolk

Summary

Skilled Administrator highly effective at working under pressure and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.

Overview

4
4
years of professional experience

Work history

Website Administrator

Creative Arts East
Norwich, Norfolk
06.2021 - 06.2023
  • Updated and maintained content for the Creative Arts East website and our bespoke CRM software.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Creating invoices and uploading to Xero.
  • Using Photoshop and Premiere Pro for social media advertisements.

Retail Website Specialist

Zatu Games
Norwich, Norfolk
12.2020 - 06.2021
  • Upload product data onto the Zatu Games website which included images, descriptions, VAT status & barcodes to create new product listings for the business.
  • Use Excel to price check invoices, sale orders and create weekly profit margin reports for senior management.
  • Collaborated with my team to create a new website based pre-order process for the business that generated the company extra revenue.

Technical Support Agent

EPOS Now
Norwich, Norfolk
06.2020 - 12.2020
  • Leveraged available resources, knowledge and equipment to resolve customer requests.
  • Troubleshot hardware and software problems to identify root causes.
  • Developed solutions for software issues, guiding customers through bug fixes and reactive maintenance.
  • Training customers on how to use the bespoke EPOS Now software.
  • Solved interruptions in machines and equipment through collaborations with internal and external third parties.

Customer Service Advisor

Virgin Wines
Norwich, Norfolk
10.2019 - 06.2020
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Answer customer questions & queries through email, live chat and telephone.
  • Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
  • Recorded customer communications to maintain proper documentation.

Education

GCSEs - ICT, Drama, Maths & English

Abbeyfield School
Chippenham, Wiltshire

Introduction to Cybersecurity

Codecademy

Personal Digital Security

Codecademy

Skills

  • IT and telephony systems knowledge
  • Microsoft Excel
  • Salesforce
  • WordPress
  • Photoshop
  • Premiere Pro
  • Exceptional communicator
  • Ability to prioritize

Languages

English
Native

Timeline

Website Administrator

Creative Arts East
06.2021 - 06.2023

Retail Website Specialist

Zatu Games
12.2020 - 06.2021

Technical Support Agent

EPOS Now
06.2020 - 12.2020

Customer Service Advisor

Virgin Wines
10.2019 - 06.2020

GCSEs - ICT, Drama, Maths & English

Abbeyfield School

Introduction to Cybersecurity

Codecademy

Personal Digital Security

Codecademy

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Ellis Williams